SERVICE ENGINEER

Job Description:

Job Description

The Service Engineer is responsible for Installation, Testing, Commissioning, Maintenance, Troubleshooting, and After-Sales Technical Support of Distribution Transformers and Power Transformers at customer locations. The candidate will ensure Customer Satisfaction through timely resolution of technical issues and effective service delivery.

Key Responsibilities

• Install, Test, and Commission Distribution and Power Transformers at customer sites.
• Perform Preventive Maintenance, Predictive Maintenance, and Breakdown Maintenance activities.
• Diagnose Electrical Faults and Mechanical Faults in transformers and associated equipment.
• Conduct Insulation Resistance Testing, Winding Resistance Testing, Transformer Turns Ratio (TTR) Testing, and other transformer-related tests.
• Attend Emergency Service Calls and provide timely Technical Support and solutions.
• Prepare Service Reports, Inspection Reports, and Site Visit Reports.
• Coordinate with customers regarding Maintenance Schedules and service requirements.
• Work closely with Production, Testing, and Design Teams for technical support.
• Monitor Transformer Performance after commissioning and recommend improvements.
• Ensure proper handling of Testing Instruments, Service Tools, and Spare Parts.
• Maintain Service Records, Warranty Documents, and Customer Complaint Records.
• Train customers on Transformer Operation, Preventive Maintenance Practices, and safety procedures.
• Follow all Electrical Safety Standards, PPE Guidelines, and company safety procedures.
• Ensure compliance with IS Standards, IEC Standards, and Quality Standards.
• Maintain strong Customer Relationships and support After-Sales Service Activities.

Qualification

Diploma / B.E. in Electrical Engineering

Skills Required

• Transformer Testing
• Transformer Commissioning
• Electrical Troubleshooting
• Preventive Maintenance
• Breakdown Maintenance
• Insulation Resistance Testing
• Winding Resistance Testing
• Transformer Turns Ratio (TTR) Testing
• Fault Diagnosis
• Technical Reporting
• Customer Handling
• After-Sales Service
• MS Office
• Communication Skills
• Site Service Support
• Electrical Safety Compliance
• Service Documentation