Customer Support Executive
Job Description:
ABOUT THE ROLE
Client is looking for a motivated and hardworking Associate in its Customer Support team. As a customer support associate, you’ll be responsible for customer happiness and will respond to customers’ queries via different channels (calls, emails and chats). You’ll coordinate cross-functionally to resolve customer grievances and special requests. You’ll ensure you’re there with the customer every step of the way.
Job Role
To be successful in this role, you’ll need to demonstrate the following skills:
- Customer happiness: Going beyond your scope of work to create a world class Customer Service Experience.
- Empathy: Ability to approach any situation with patience and natural empathy.
- Integrity: As an associate, we entrust you with our customers and sensitive student-related data. We expect you to handle it with utmost responsibility and care.
- Drive: Enthusiasm and will to work relentlessly for achieving and exceeding business targets.
- Communication: Excellent communication skills in English and/or the regional language.
- Continual learning: Eagerness to learn and upgrade your product knowledge. Stay updated about the changes in the educational system.
Desired Profile / Criteria / Skills :
KEY QUALIFICATIONS
- Under-graduates/Graduates/PGDM or B.Tech/BE from recognized institutes. B.Com or equivalent graduates from reputed colleges can also apply.
- 1 - 5 years of cross platform customer service or retention experience is preferable.
- Work experience in a customer service role at a start-up is a big plus.
Offered Benefits / Facilities :
Key Skills :
Company Profile
Company runs India's best learning app that provides personalized learning for students studying for boards, Olympiads and various engineering and medical competitive exams. App enables students to study comprehensively and perform at their best in CBSE, ICSE, State Boards along with JEE, NEET and other competitive exams. Company was founded in 2013 Based out of Mumbai, company currently caters to 20L+ registered students in classes 5-12, who are taking advantage of its deep-structured content and powerful adaptive algorithms. Company has experienced phenomenal top line growth (400% over the last year) at a significant contribution margin, making it one of the few sustainable start-ups in the Indian ecosystem. The company has sales offices in 26 cities from where students can get access to further counselling assistance.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.