Customer Support Executive – Logistics Jobs in Gurugram | Orbit Global HR Consultants

Customer Support Executive – Logistics Jobs in Gurugram are now open through Orbit Global HR Consultants, one of the best Logistics Recruitment Agencies in India. We are hiring customer-focused professionals with experience in logistics operations, freight forwarding, supply chain management, and customer service.

If you have experience handling customer accounts, shipment coordination, logistics operations, and client relationship management, this is an excellent opportunity to build your career with a leading logistics organization.

Customer Support Executive – Logistics

Job Title: Customer Support Executive – Logistics Operations

Location: Gurugram, Haryana

Industry: Logistics | Supply Chain | Freight Forwarding | Transportation | 3PL

Employment Type: Full-Time | Permanent

Experience: 2–5 Years

Salary: ₹3.0 – ₹4.5 LPA (Based on Experience)

About the Opportunity

Orbit Global HR Consultants is hiring on behalf of a reputed logistics company for the position of Customer Support Executive. The selected candidate will act as the primary point of contact for customers, ensuring seamless shipment execution, timely communication, and exceptional customer satisfaction.

As one of the best logistics hiring agencies in India, Orbit Global HR Consultants connects skilled logistics professionals with leading companies across supply chain, transportation, courier, warehousing, and freight forwarding sectors.

Key Responsibilities

• Manage day-to-day communication with customers through phone, email, and other channels.
• Handle shipment booking requests and customer service requirements.
• Coordinate with operations, warehouse, transportation, and dispatch teams.
• Monitor shipment movement and provide proactive status updates.
• Resolve customer complaints and service issues promptly.
• Build and maintain long-term relationships with key customer accounts.
• Ensure timely execution of logistics services while maintaining high customer satisfaction.
• Maintain customer records in CRM or ERP systems.
• Prepare MIS reports, shipment status reports, and customer service reports.
• Coordinate with internal teams for issue resolution and process improvements.
• Ensure service quality as per company standards and customer expectations.

Required Skills

• Customer Support
• Customer Service
• Client Relationship Management
• Key Account Management
• Logistics Operations
• Shipment Coordination
• Freight Forwarding
• Transportation Coordination
• Warehouse Coordination
• Order Processing
• Complaint Resolution
• CRM
• ERP
• MS Excel
• Outlook
• Email Communication
• Problem Solving
• Communication Skills

Preferred Candidate Profile

We are looking for professionals with experience in:

• Logistics Companies
• Freight Forwarding Companies
• Courier Companies
• Supply Chain Companies
• Transportation Companies
• Third-Party Logistics (3PL)
• Warehousing & Distribution

Candidates from companies such as Delhivery, DTDC, Blue Dart, DHL, FedEx, Shadowfax, Safexpress, Gati, TVS Supply Chain, Mahindra Logistics, Allcargo Logistics, XpressBees, Ecom Express, TCI, DSV, Kuehne + Nagel, DB Schenker, and Yusen Logistics will be preferred.

Educational Qualification

• Bachelor's Degree in any discipline.
• Degree or Diploma in Logistics, Supply Chain Management, Business Administration, or a related field will be an added advantage.

Why Join?

• Work with a leading logistics organization.
• Attractive salary package.
• Excellent career growth opportunities.
• Exposure to customer relationship management and logistics operations.
• Professional and collaborative work environment.

Why Apply Through Orbit Global HR Consultants?

Orbit Global HR Consultants LLP is recognized as one of the best Logistics Recruitment Agencies in India, specializing in logistics, supply chain, warehousing, transportation, manufacturing, and executive search recruitment.

Our experienced recruitment consultants help candidates connect with leading employers across India for permanent and leadership hiring opportunities.

Apply Now

Interested candidates can share their updated resume with:

Orbit Global HR Consultants LLP

📧 info@orbitconsultancy.in

📞 +91 8810363997

🌐 https://orbitconsultancy.in