HR Manager

Job Description:

1. Recruitment & Talent Acquisition

• Manage end-to-end recruitment for Corporate Office.
• Manage recruitment for Franchise outlets across India.
• Coordinate with third-party recruitment consultants and staffing agencies.
• Develop recruitment strategies for rapid franchise expansion.
• Create Job Descriptions (JD) and Job Specifications (JS) for all positions.
• Conduct screening, interviews, assessments, and salary negotiations.
• Build talent pipelines for future hiring.
• Campus recruitment and internship programs.
• Maintain recruitment MIS and hiring dashboards.

1. Franchise HR Management

Responsible for manpower planning for 15+ Franchise Outlets.

Coordinate hiring for:

• Franchise Manager
• Store Manager
• Sales Consultant
• Front Desk Executive
• Cashier
• Helper
• Warehouse Staff
• Delivery Staff

Develop:

• Franchise Hiring Process
• Franchise HR Manual
• Franchise Induction System
• Franchise HR Audit
• Franchise Staffing Standards
• Franchise Organization Structure

Monitor franchise manpower requirements on a monthly basis.

1. Third-Party Recruitment Management

Coordinate with external recruitment agencies for:

• Bulk Hiring
• Leadership Hiring
• Technical Hiring
• Sales Hiring
• Regional Hiring

Responsibilities include:

• Vendor selection
• Service Level Agreement (SLA)
• Hiring quality review
• Time-to-hire monitoring
• Recruitment cost optimization
• Vendor performance evaluation

1. HR Operations

• Employee onboarding
• Joining formalities
• Documentation
• Employee file management
• HRMS administration
• Attendance management
• Leave management
• Employee confirmation process
• Exit management
• Full & Final Settlement
• Relieving documentation

1. HR Policies & Compliance

Develop and implement:

• HR Policy Manual
• Leave Policy
• Attendance Policy
• Travel Policy
• • Reimbursement Policy
  • Incentive Policy
  • Increment Policy
  • Promotion Policy
  • Transfer Policy
  • Exit Policy
  • Code of Conduct

  Ensure 100% implementation across Corporate and Franchise locations.

  1. Legal & Statutory Compliance

  Ensure compliance with:

  • Labour Laws
  • Shops & Establishment Act
  • PF
  • ESIC
  • Professional Tax
  • Bonus Act
  • Gratuity Act
  • Maternity Benefit Act
  • POSH Compliance
  • Contract Labour Compliance
  • Apprentice Regulations
  • Minimum Wages
  • Working Hours Compliance

  Maintain statutory registers and documentation.

  1. Employee Documentation

  Maintain and update:

  • Appointment Letter
  • Offer Letter
  • Confirmation Letter
  • Promotion Letter
  • Increment Letter
  • Transfer Letter
  • Warning Letter
  • Show Cause Notice
  • Suspension Letter
  • Termination Letter
  • Experience Letter
  • Relieving Letter
  • NDA
  • Employment Agreement
• 1. Employee Induction & Training

  Develop and manage:

  • Corporate Induction Program
  • Franchise Induction Program
  • Department-wise Training
  • Product Training
  • SOP Training
  • CRM Training
  • Sales Training
  • Brand Training
  • Compliance Training
  • Leadership Training

  Maintain the annual Training Calendar.

  1. Performance Management System (PMS)

  Responsible for:

  • KRA Development
  • KPI Development
  • Performance Scorecards
  • Weightage Matrix
  • Measurement Formula
  • Data Source Validation
  • Monthly Review
  • Quarterly Review
  • Annual Appraisal
• Performance Improvement Plans (PIP)
• 1. HR Analytics & MIS

  Prepare monthly HR reports:

  • Recruitment Status
  • Hiring Dashboard
  • Attrition Report
  • Attendance Report
  • Leave Analysis
  • Training Hours
  • Performance Reports
  • Employee Productivity
  • HR Compliance Dashboard
  • Manpower Planning
  1. Employee Engagement

• Organize:

  • Employee Recognition Programs
  • Rewards & Recognition
  • Birthday Celebrations
  • Festival Events
  • Town Hall Meetings
  • Employee Feedback
  • Suggestion Scheme
  • Team Building Activities
  1. Administration Coordination

  Coordinate with Admin for:

  • Office Infrastructure
  • Employee Assets
  • Access Cards
  • ID Cards
  • Laptop Allocation
  • SIM Cards
  • Seating Arrangement
  • Visitor Management
  1. Confidentiality & Ethics
  • Maintain complete confidentiality of employee records.
  • Ensure salary confidentiality.
  • Protect company confidential information.
  • Execute and monitor NDA compliance.
  • Prevent unauthorized sharing of business information.
  • Maintain ethical HR practices.
    
    Note : The above roles, responsibilities, duties, and Key Result Areas (KRAs) are indicative and not exhaustive. Based on the organization's business requirements, expansion plans, operational priorities, or management decisions, the Company may assign additional duties, responsibilities, projects, or special assignments from time to time. The employee shall be responsible for performing such additional assignments with professionalism, integrity, and commitment as an integral part of his/her employment and role within the organization.

KEY RESULT AREAS (KRA)

• Recruitment
• Franchise Hiring
• Employee Retention
• HR Compliance
• PMS Implementation
• Employee Training
• Policy Implementation
• Employee Engagement
• HR Documentation
• Legal Compliance

• HR Automation
• Vendor Management

 KEY PERFORMANCE INDICATORS (KPI)

Recruitment

• Time to Hire
• Offer Acceptance Ratio
• Hiring Cost
• Position Closure %
• Quality of Hire

Franchise HR

• Franchise Staffing Completion %
• Outlet Readiness
• Hiring SLA Compliance
• New Joiner Success Rate

HR Operations

• Joining Documentation Accuracy
• Employee Record Accuracy
• Attendance Compliance
• Exit Process Completion

Compliance

• Zero Legal Non-Compliance
• PF & ESIC Compliance
• POSH Compliance
• Audit Score
• Labour Law Compliance

Performance Management

• KPI Completion %
• Appraisal Completion
• Monthly Review Completion
• KRA Tracking Accuracy

Employee Development

• Training Hours
• Competency Improvement
• Employee Satisfaction
• Employee Retention

Education

Bachelor's Degree in:

• Human Resource Management
• Business Administration
• Commerce

Preferred: MBA (HR) / PGDM (HR)

Experience

• 8–12 years of HR experience.
• Minimum 3 years in an HR Manager role.
• Experience in Retail, Franchise, Manufacturing, Construction Materials, Building Materials, or Consumer Brands preferred.

Experience handling multi-location recruitment and franchise HR will be an added advantage

• Strategic HR Management
• Recruitment & Talent Acquisition
• Franchise HR Management
• Third-Party Vendor Management
• Labour Law Compliance
• HR Policies
• Performance Management System
• HR Analytics
• Payroll Coordination
• Employee Relations
• Conflict Resolution
• Leadership
• Negotiation Skills
• Training & Development
• Zoho Recruit / HRMS / CRM