Quality Officer

Job Description:

1. Role Objective

To ensure consistent product and process quality through effective inspection, quality control, QMS implementation, customer complaint handling, problem-solving, documentation, and continuous improvement while ensuring compliance with customer requirements and applicable ISO 9001 / IATF 16949 standards.

2. Key Responsibilities

A. In-Process & Final Quality Control

• Conduct inspection of incoming raw materials, in-process components, and finished products.
• Ensure products comply with drawings, specifications, control plans, SOPs, and customer requirements.
• Perform patrol inspections at different stages of production.
• Verify critical dimensions, characteristics, and process parameters.
• Use measuring instruments such as Vernier Caliper, Micrometer, Height Gauge, Bore Gauge, Gauges, and other inspection equipment.
• Identify, segregate, and control non-conforming products.
• Ensure proper identification and traceability of OK, rejected, rework, and hold material.
• Escalate major quality issues to the Quality Manager and Production team.

B. Customer Quality Management

• Handle customer complaints and quality-related communication.
• Coordinate with internal departments for containment and corrective action.
• Prepare and support 8D, CAPA, RCA, and customer complaint reports.
• Ensure timely closure of customer complaints.
• Analyze customer rejection trends and identify recurring quality problems.
• Participate in customer visits, audits, and complaint resolution activities when required.

C. QMS – Quality Management System

• Ensure effective implementation of ISO 9001 / IATF 16949 QMS requirements.
• Maintain quality procedures, SOPs, Work Instructions, Control Plans, inspection standards, and quality records.
• Support preparation and execution of Internal, Process, Product, Customer, and Certification Audits.
• Identify audit non-conformities and coordinate corrective actions.
• Follow up on CAPA / Corrective Action Reports and verify their effectiveness.
• Maintain QMS documentation and ensure proper document revision control.
• Support Management Review Meetings by providing required quality data and reports.
• Monitor quality objectives and QMS-related KPIs.
• Promote quality awareness and QMS compliance across the shop floor.

D. Rejection & COPQ Management

• Monitor daily, weekly, and monthly internal and customer rejection.
• Prepare rejection analysis and Pareto reports.
• Track Scrap, Rework, Sorting, Rejection and Customer Return costs.
• Support preparation of monthly Cost of Poor Quality (COPQ) reports.
• Identify major sources of rejection and coordinate improvement actions.
• Drive initiatives to reduce rejection and COPQ.

E. Root Cause Analysis & Continuous Improvement

• Conduct root cause analysis using:
  • 5 Why
  • Fishbone Diagram
  • Pareto Analysis
  • Why-Why Analysis
• Implement corrective and preventive actions.
• Verify effectiveness of corrective actions.
• Support Kaizen, Poka-Yoke, 5S, and process improvement activities.
• Work closely with Production, Maintenance, Purchase, and Engineering teams to resolve quality issues.

F. Supplier & Incoming Quality

• Conduct incoming inspection of raw materials and components.
• Verify supplier material against specifications and inspection standards.
• Coordinate with suppliers regarding quality problems.
• Follow up on supplier corrective actions and 8D reports.
• Maintain supplier quality records and rejection data.
• Support supplier audits and supplier quality improvement activities.

G. Documentation & Reporting

• Maintain inspection reports, rejection records, customer complaint records, CAPA, 8D, audit reports, and quality records.
• Maintain calibration records for measuring and testing equipment.
• Prepare daily, weekly, and monthly quality MIS reports.
• Maintain traceability and proper documentation of quality-related activities.
• Ensure all quality records are updated and available for audits.

H. Team Coordination & Training

• Guide and supervise Quality Inspectors, Lab Assistants, and Sorting Teams, if assigned.
• Train inspectors and shop-floor personnel on inspection methods and quality requirements.
• Ensure proper understanding of drawings, specifications, Control Plans, and Work Instructions.
• Promote quality awareness and discipline among production employees.
• Coordinate with Production and other departments for timely resolution of quality issues.

3. Key Skills & Competencies

• Strong knowledge of Quality Control & Quality Assurance
• Knowledge of ISO 9001 / IATF 16949
• Knowledge of QMS documentation and Internal Audits
• Knowledge of 8D, CAPA, RCA, 5 Why, Fishbone & Pareto
• Basic knowledge of PPAP, FMEA, SPC, MSA and Control Plan
• Ability to read Engineering Drawings and GD&T
• Knowledge of measuring instruments and inspection techniques
• Knowledge of automobile component / engineering manufacturing processes
• Good analytical and problem-solving skills
• Good communication and coordination skills
• Proficiency in MS Excel and quality reporting

4. Key Performance Indicators (KPIs)

• Reduction in internal rejection
• Reduction in customer complaints
• On-time customer complaint closure
• Reduction in COPQ
• Improvement in First Pass Yield (FPY)
• Audit compliance and timely closure of NCs
• Effectiveness of CAPA / corrective actions
• Improvement in supplier quality
• Accuracy and timely completion of inspection reports
• QMS compliance and documentation effectiveness

5. Educational Qualification

Preferred Qualification:
Diploma / BE Mechanical / Production / Metallurgy or Science Graduate with strong practical inspection and quality-control experience.

6. Experience

3–7 years of relevant experience in any of the following industries:

• Fasteners
• Forging
• Automobile Components
• Machining
• Metal Processing
• Engineering Manufacturing

Candidates with strong experience in QMS + QA/QC + Customer Quality + IATF 16949 will be preferred.

7. Compensation

Salary Budget: ₹40,000 – ₹50,000 per month

Preferred Candidate Profile:
A quality professional with strong hands-on experience in QA/QC, QMS, customer complaints, inspection, RCA, 8D/CAPA, audit handling, rejection analysis, and continuous improvement in an automotive or engineering manufacturing environment