Support Specialist
1 Nos.
14533
Full Time
1.0 Year(s) To 3.0 Year(s)
2.00 LPA TO 3.00 LPA
Sales / BD
Internet/Ecommerce
Job Description:
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
Company Profile
Leading Ecommerce compnay based in Ahmedabad
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.