Tax Chat Expert – P4
Job Description:
We have urgent opening for Tax Chat Expert – P4.
Location - Hyderabad
Experience - Minimum 3 Yr
Tax Chat Expert
US Operations (Hyderabad) — US Taxation | Live Chat / Expert Assist Process
Designation Tax Chat Expert – P4 Department US Operations
Grade 5B Sub Grade Intermediate Level
Role US Taxation Process Live Chat Support
Reporting to Team Lead / Manager Department
Head VP / Sr. VP
Desired Skills
● Minimum 4-5 years of hands-on experience in preparing, reviewing, or supporting U.S. individual
income tax returns, including Forms 1040, 1040-NR, and 1040-SR, with the ability to leverage this
expertise to effectively assist customers in a live, real-time chat support environment.
● Ability to communicate technical tax concepts in plain, jargon-free language that keeps customers
informed without overselling or overpromising.
● Comfortable working to defined handle-time targets while maintaining accuracy and compliance.
Job Description
● Handle live customer chat interactions by providing timely, accurate, and professional assistance,
while independently resolving customer inquiries and delivering a seamless customer experience.
● Strive to achieve first-contact resolution through a single chat interaction whenever possible, ensuring
customer inquiries are resolved within established turnaround time and service level expectations.
● Provide customers with accurate guidance and recommended next steps while ensuring full adherence
to applicable tax laws, regulations, and compliance requirements.
● Actively monitor the chat quality of preparers and junior team members, ensuring accuracy,
compliance, and adherence to established quality standards.
Qualification
● Bachelor's degree in Accounting, Finance, or a related field (M.B.A in Accounting and Finance
preferred).
Language Proficiency
● Strong written and verbal English communication skills, including the ability to communicate clearly,
concisely, and effectively through chat-based interactions. Candidates should also demonstrate
English language proficiency at a B2+ level or higher.
Behavioural Competencies (ASK Framework)
● Flexible to work U.S. shifts, primarily EST hours.
● Strong customer-service orientation with a compliance-first mindset
● Flexibility in completing 8 Productive hours
Key Skills :
Company Profile
Established in 2008, Company was formed to serve the clients with the best services in the field of outsourced accounting. As years passed, we have become leaders in the Outsourcing field because of our excellent client service and dedicated efforts.
Telephonic Interview Available
- Telephonic interview are scheduled for this job opening.
- Interested Candidates are requested to apply and get recruiter contact number for telephonic interview.
- Candidates can call recruiter on given contact to start telephonic interview during working hours.