Service Manager
1 Nos.
145787
Full Time
8.0 Year(s) To 10.0 Year(s)
Not Disclosed by Recruiter
Site Engg/Service/Project Mgt/After sales
Pharma/Biotech/Clinical Research
B.Tech/B.E. - Electrical; B.Tech/B.E. - Instrumentation; B.Tech/B.E. - Mechanical; Diploma - Electrical; Diploma - Mechanical; ITI - Instrument Mechanic
Job Description:
Service Manager (Pharma Machinery)
Location: Mumbai
Experience: 8–12 Years
Qualification: BE/B.Tech in Mechanical, Electrical, or Instrumentation Engineering
Job Summary
We are looking for an experienced Service Manager to lead after-sales service operations for pharmaceutical machinery. The role involves managing installations, maintenance, technical support, customer relationships, and service revenue generation through AMCs, spare parts, and machine upgrades.
Key Responsibilities
- Lead field service engineers for installation, commissioning, preventive maintenance, and breakdown support.
- Ensure compliance with cGMP standards and support IQ/OQ/PQ documentation.
- Handle complex technical escalations related to mechanical, electrical, PLC, hydraulic, and pneumatic systems.
- Drive AMC, spare parts, and retrofit sales.
- Conduct training for service engineers and customer operators.
- Monitor service KPIs such as MTTR, First-Time Fix Rate, and Customer Satisfaction.
Desired Profile
- 8–12 years of experience in industrial machinery servicing, with at least 3 years in pharmaceutical machinery.
- Strong knowledge of PLC automation, hydraulics, pneumatics, and precision mechanics.
- Familiarity with 21 CFR Part 11, cGMP, and validation protocols.
- Excellent leadership, customer handling, negotiation, and problem-solving skills.
Industry Preference: Pharmaceutical Machinery, Packaging Machinery, Process Equipment, Tablet Compression, Granulation, Liquid Filling, or Blister Packing Machinery.
Key Skills :
Company Profile
A leading ---ceutical --- manufacturing company specializing in high-quality processing, packaging, and automation equipment for the --- industry.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.