Branch Operation Service Manager - Kota

Job Description:

Role Overview

The Branch Operations & Service Manager (BOSM) is responsible for ensuring smooth branch
operations, operational compliance, superior customer service, and supporting branch business
growth. The role comprises approximately 70% Branch Operations and 30% Sales & Business
Development.

Key Responsibilities – Branch Operations (70%)

• Manage end-to-end branch operations and daily functioning.
• Ensure excellent customer service and operational efficiency.
• Supervise cash operations, ATM, lockers, teller activities, and key movement.
• Monitor unusual transactions and resolve operational exceptions.
• Handle account opening/closure, deposits, DDs, Pay Orders, suspense and internal accounts.
• Coordinate with Processing Centre and Clearing Teams.
• Maintain branch records, vouchers, registers, and reports.
• Manage vendor payments, branch maintenance, AMC renewals, and stationery.
• Ensure RBI, audit, and internal policy compliance.
• Control operational expenses and prevent income leakages.
Sales & Business Support (30%)
• Support Branch Head in achieving branch business targets.
• Cross-sell CASA, Fixed Deposits, Insurance, and Third-Party Products.
• Participate in branch sales campaigns and customer acquisition.
• Deliver superior customer experience and strengthen customer relationships.

Eligibility

• Any Graduate.
• 6–7 years of Retail Branch Banking experience.
• Strong knowledge of branch operations, compliance, cash management, and customer service.
• Good communication and leadership skills