Support Executive (Tamil, English & Hindi Speaking)

Job Description:

We have an immediate hiring requirement for the position of Support Executive at our Ahmedabad office. Kindly find the details below and share relevant profiles matching the requirements.

Position: Support Executive
Location: Ahmedabad
Experience: 1 to 2 Years
Qualification: BCA or Any Graduate

Budget Range: Up to ₹3.60 LPA

Languages Required:

• Tamil
• English
• Hindi

Key Skills Required:

• Excellent verbal and written communication skills
• Strong customer handling and interpersonal skills
• Problem-solving and analytical mindset
• Effective time management and organizational skills
• Ability to work collaboratively in a team environment
• Hands-on experience with CRM and Ticket Management tools
• Ability to understand client requirements and provide appropriate solutions
• Proficiency in documentation and reporting

Roles & Responsibilities:

• Manage and monitor support tickets to ensure timely resolution and customer satisfaction.
• Provide first-level support to clients by addressing queries, issues, and service requests.
• Coordinate with internal teams for issue escalation and resolution.
• Participate in client meetings and support implementation activities.
• Conduct product training sessions for clients and end users.
• Prepare and maintain project-related documentation and support records.
• Gather and document Change Requests (CRs) from clients.
• Track and follow up on open issues to ensure timely closure.
• Ensure adherence to organizational processes, policies, and compliance requirements.
• Build and maintain strong client relationships through effective communication and support.

Key Competencies:

• Customer-centric approach
• Strong communication and presentation skills
• Attention to detail
• Ability to multitask and prioritize effectively
• Quick learner with a proactive attitude
• Strong sense of accountability and teamwork