Head of Product – Startup | Gurugram

Job Title: Head of Product
Experience: 6–10 Years
Qualification: Graduate in Engineering, Technology, Business or related field; MBA/PGDM preferred
CTC: ₹18–25 LPA
Location: Gurugram, Haryana – HQ
Industry: Technology Startup | Home Services | Hyperlocal | Consumer Internet | Marketplace

About the Role

Our client, a growing technology-enabled home-services startup, is looking for an experienced and entrepreneurial Head of Product to own product strategy, roadmap, customer experience and product execution.

The Head of Product will play a key role in building and scaling a technology-led home-services platform, working closely with Technology, Operations, Growth and business leadership teams.

This is an ideal opportunity for a product leader who understands consumer internet, marketplace platforms, hyperlocal businesses, home services or other technology-enabled businesses and can convert customer and business requirements into scalable product solutions.

Key Responsibilities

Product Strategy & Roadmap

• Own the overall product strategy, vision and roadmap.
• Define product priorities based on customer needs, business objectives and market opportunities.
• Translate business requirements into clear product specifications and actionable development plans.
• Prioritize features, enhancements and initiatives based on impact, customer value and business goals.
• Establish product KPIs and continuously measure product performance.

Customer & Partner Experience

• Own and improve the customer and partner experience across the platform.
• Identify customer pain points and develop technology-led solutions.
• Design seamless experiences for customers, service partners and internal operations teams.
• Use customer feedback, analytics and market insights to improve product features and journeys.
• Drive product initiatives that improve customer satisfaction, engagement, retention and service quality.

Product Features & User Journeys

• Define product features, workflows, functional requirements and end-to-end user journeys.
• Work with UX/UI and technology teams to create intuitive and scalable product experiences.
• Develop product requirements and user stories for engineering teams.
• Continuously improve product usability, functionality and performance.
• Ensure alignment between customer needs, operational requirements and technology capabilities.

Cross-Functional Leadership

• Work closely with Technology, Operations, Growth, Business and Customer Experience teams.
• Collaborate with engineering teams to ensure timely and high-quality product delivery.
• Partner with Operations to understand field-level challenges and develop scalable solutions.
• Work with Growth teams to support customer acquisition, engagement and retention initiatives.
• Coordinate product launches, testing, feedback and continuous improvements.

Build a Scalable Home-Services Product

• Lead the development of a scalable technology-led home-services platform.
• Build product systems capable of supporting multiple cities and increasing transaction volumes.
• Develop solutions for customer acquisition, booking, service delivery, partner management and operational visibility.
• Support integration between customer, partner, operations and administrative platforms.
• Ensure the product architecture and roadmap can support future business expansion.

Ideal Candidate Background

We are particularly interested in product professionals with experience in one or more of the following sectors:

• Hyperlocal Platforms
• Consumer Internet
• Marketplace Businesses
• Home Services
• Gig Workforce / Managed Workforce
• Quick Commerce
• E-commerce
• Logistics
• Mobility
• Technology Startups

Candidates who have worked on consumer-facing digital products, marketplace platforms, on-demand services or technology-enabled businesses will be preferred.

Key Skills & Competencies

• Product Strategy
• Product Roadmap
• Product Management
• Consumer Product Management
• Marketplace Product Management
• Customer Experience
• Partner Experience
• User Journey Mapping
• Product Discovery
• Product Analytics
• Product Growth
• Agile Product Development
• Cross-Functional Leadership
• Stakeholder Management
• Problem Solving
• Technology Product Development
• Startup Product Management

What We Are Looking For

We are looking for a product leader with strong ownership, execution capability and a problem-solving mindset.

The ideal candidate should be comfortable working in a fast-paced startup environment and should have the ability to:

• Build products from the ground up
• Translate customer problems into product solutions
• Work closely with engineering and technology teams
• Build scalable product processes
• Manage product priorities and roadmaps
• Understand marketplace and platform business models
• Use data and customer insights for product decisions
• Work across Technology, Operations and Growth
• Drive execution in an entrepreneurial environment

Preferred Product Experience

Experience in home-services marketplaces, hyperlocal platforms, consumer internet businesses, e-commerce, quick commerce, mobility, logistics, gig-economy platforms or technology startups will be an advantage.

Professionals who have managed products involving customers, service partners, bookings, transactions, marketplace operations, workforce management or multi-city operations will be particularly relevant.

Why Join This Opportunity?

This is an opportunity to take significant ownership of the product strategy and roadmap of a growing technology-led home-services business.

The successful candidate will have the opportunity to build customer and partner experiences, work with a cross-functional leadership team and create scalable products that support business expansion.

Apply for Head of Product – Gurugram

If you are an experienced Head of Product, Product Director, Senior Product Manager, Product Lead or Consumer Product Leader with relevant startup, marketplace, hyperlocal, home-services or consumer internet experience, you can apply for this opportunity.

Job Title: Head of Product
Location: Gurugram, Haryana
Experience: 6–10 Years
CTC: ₹18–25 LPA
Qualification: Graduate in Engineering/Technology/Business; MBA/PGDM preferred

About Orbit Global HR Consultants

Orbit Global HR Consultants LLP is a startup hiring agency and executive search firm specializing in product hiring, technology recruitment, leadership hiring, CXO recruitment and executive search across India.

For this mandate, Orbit Global HR is focused on identifying experienced product professionals who can help technology-enabled startups build scalable consumer products, marketplace platforms and digital customer experiences.