Service Coordinator

Job Description:

 Service Coordinator

*Department:* Service
*Experience:* 1–4 Years
*Location:* Delhi NCR

Key Responsibilities

* Coordinate and schedule *service calls, breakdowns, AMC visits, and preventive maintenance*.
* Assign service engineers based on customer requirements and location.
* Coordinate with customers regarding *service schedules, site visits, and requirements*.
* Maintain daily records of service calls and engineer visits.
* Follow up with engineers for *service reports and job completion status*.
* Prepare and share service quotations, AMC proposals, and reports as required.
* Coordinate with Sales, Accounts, and Service teams for smooth execution.
* Track pending service calls and ensure timely closure.
* Maintain customer, AMC, and service history records in *CRM/Excel*.
* Follow up with customers for *service-related payments and outstanding amounts*, wherever required.

 Requirements

* Graduate/Diploma in any relevant field.
* 1–4 years of experience in service coordination, customer support, or technical coordination
* Good communication and coordination skills.
* Good knowledge of MS Excel, Word, and email communication
* Strong follow-up and organizational skills.
* Ability to handle multiple service requests and prioritize tasks.
* Customer-focused and proactive approach.