Assistant Vice President AVP Network Assurance, Gurgaon

Job Description:

Team size- Network Managers → Ops Engineers (each owning 3–4 networks) →

splicer + helper pairs

About the role

The AVP – Network Assurance will own end-to-end delivery of FTTH networks across multiple
regions: network design and deployment, new installations, fault resolution and network
maintenance, all through ’s own field teams. The role is central to raising network quality to
’s standards and delivering a consistently reliable experience to customers.

Key responsibilities

1. Network transition and quality transformation
Lead the technical transition of existing networks into operations: detailed field audits,
network mapping and documentation, asset inventory and baseline KPI measurement.
Ensure a seamless handover of operations with zero or minimal disruption to active customers.
Define a network-wise improvement roadmap to bring each network up to ’s silver
standard, with clear milestones and timelines.
Drive steady, phased upgrades: optical power correction, splitter rationalisation, re-splicing of
high-loss joints, drop wire replacement, enclosure and FAT/FDB hygiene, labelling and route
documentation.
Track and report the quality journey of every network, from takeover baseline to silver standard
and beyond.
2. Network design and deployment
Own FTTH network design for new areas: site surveys, route planning, splitter architecture, OLT
port planning, optical power budget and BoQ.
Prepare deployment plans with clear timelines, resource requirements and cost estimates;
secure approvals and execute to plan.

Deliver rollouts on time, on budget and fully compliant with ’s deployment standards and
SOPs.
Conduct acceptance testing (power levels, OTDR traces, documentation) before any network
goes live.
Continuously optimise cost per home passed and cost per connection through better design,
materials and execution.
3. Installations and service delivery
Own installation TAT for every new connection, from sales order to service activation.
Ensure first-time-right installations with correct power levels, neat drop routing and proper ONU
set-up.
Plan field capacity against sales pipeline so installations keep pace with growth.
4. Fault management and network maintenance
Drive rapid fault resolution and low MTTR across all operated networks; own complaint ratios and
repeat complaints.
Set up a 24x7 response mechanism for outages, fibre cuts and area-wide disruptions, with clear
escalation matrices.
Institute a preventive maintenance calendar: route patrolling, enclosure checks, power-level
audits and proactive replacement of weak links.
Use NMS and ticketing data to spot chronic issues early and drive root-cause fixes rather than
repeat repairs.
Guide teams on troubleshooting across the optical layer, OLT, ONU and switches at hardware and
firmware level.
5. Field workforce leadership and productivity
Lead a multi-layered team of Network Managers, Ops Engineers (each owning 3–4 networks) and
splicer + helper pairs.
Define organisation design, span of control and workforce plans for each region and network.
Set productivity norms (installations, faults and maintenance tasks per pair per day) and monitor
daily.
Run daily huddles, weekly reviews and surprise on-ground audits to enforce discipline and quality
of work.
Hire, train and certify field teams on splicing, power management, installation standards and
customer handling.
Enforce safety standards, tools discipline and correct use of materials in the field.
6. Inventory, vendors and cost control

Plan and control field inventory (fibre, splitters, enclosures, ONUs, consumables) to avoid stock-
outs and wastage.

Manage contractors and service vendors on quality, timelines and commercials.
Own the operating budget for the function and drive cost efficiency without compromising
quality.
7. Stakeholder management and reporting
Build strong working relationships with network partners through regular, transparent
performance reviews.

Collaborate with NOC, Core Network, Customer Service, Sales, Procurement and Finance for end-
to-end delivery.

Present performance dashboards, improvement progress and resource needs to senior
leadership.

Key performance indicators

KPI What it measures
Installation TAT Time from sales order to service activation
First-time-right installations Share of installations with no repeat visit or early complaint
Fault MTTR Average time to resolve customer and network faults
Complaint ratio Network complaints per active subscriber, by network and region
Repeat complaint rate Customers raising the same issue again within a set window
Network uptime Availability of operated networks
Major outage restoration time

Time to restore fibre cuts and area-wide disruptions

Networks at silver standard Number and share of networks upgraded to ’s quality benchmark
Optical power compliance Share of ONUs within the defined Rx power range
Deployment delivery New rollouts completed on time, on budget and to standard
Preventive maintenance
adherence

Planned maintenance tasks completed on schedule
Field productivity Installations, faults and tasks closed per field pair per day
Cost efficiency Cost per home passed, per connection and opex per subscriber
Key skills and technical competencies
FTTH design and deployment (Expert)
GPON/XGS-PON architecture and last-mile FTTH design for residential and high-density (MDU,
society) areas.
Splitter planning (primary/secondary, cascaded architectures, split ratios) and OLT port and
capacity planning.
Optical power budgeting, loss calculations and power-level management across the network.
Aerial and underground fibre routing, right-of-way considerations, enclosures, FAT/FDB
placement and labelling.
Splicing quality standards, OTDR trace interpretation, power meter and VFL use.
Network operations and maintenance (Expert)
Fault isolation across fibre, passive and active layers; structured RCA to stop repeat failures.
Preventive maintenance programmes, route patrolling and network health audits.
Outage and fibre-cut management with fast restoration practices.
Active equipment (Working knowledge)
OLT: cards, PON ports, ONU provisioning, profiles, VLANs, alarms and firmware.

ONU/ONT: provisioning, firmware upgrades, common hardware failures and Wi-Fi issues.
Aggregation / MPLS switches: L2/L3 basics, redundancy and hardware/firmware troubleshooting.
Field operations management (Expert)
Workforce planning, scheduling and productivity management for large field teams.
Field force automation tools, job allocation and closure discipline.
Inventory planning, material control and contractor/vendor management.
Tools and data (Working knowledge)
NMS/EMS, ticketing and CRM systems; GIS / network mapping tools.
Building and using dashboards (Excel/BI) to run a metrics-driven operation.

Desired Profile / Criteria / Skills :

Experience and qualifications
Experience
10–15 years in ISP, telecom or cable operations with deep, hands-on FTTH experience.
Proven track record of greenfield FTTH rollouts at scale, from design through go-live.
Experience running day-to-day operations across multiple networks and geographies
simultaneously.
Demonstrated success in taking over and turning around poorly maintained networks, with
measurable quality gains.
Familiarity with local cable operator (LCO) networks and on-ground realities in Indian cities and
towns.
5+ years leading large, multi-layered field teams, including contract workforce (splicers,
technicians, helpers).
Track record of improving installation TAT, MTTR and complaint ratios at scale.
Qualifications
B.E./B.Tech in Electronics, Telecommunications, Electrical or equivalent.
Certifications in FTTH/PON, fibre optics or networking are an advantage.
MBA or management qualification is a plus, not mandatory.
Leadership traits
On-ground leader: drives execution in the field, not just from dashboards; visible and
accessible to field teams.
Ownership mindset: treats every network as his or her own and takes full accountability for
outcomes.
Execution discipline: relentless on timelines, maintenance routines, process adherence and
quality of work.
Team builder: develops managers and engineers, sets clear norms and holds people
accountable through daily reviews.
Problem solver: calm and decisive during outages; fixes root causes, not symptoms.
Data-driven: uses metrics to prioritise, track progress and make decisions.
Customer focus: keeps the end-user experience at the centre of every operational decision.
Willing to travel extensively across regions; fluent in Hindi and English.