Assistant Vice President (AVP) – Partner Network Assurance, Gurgaon

Job Description:

Regional Network Managers and Field Engineers (large, multi-state team)
Experience 10–15 years in broadband / ISP / FTTH operations, 5+ years leading large field teams

About the role

Company brings leased fibre up to the hub of each company Regional Partner (ERP) or LCO. The ERP
then deploys and owns the FTTH last mile (primary and secondary splitters, drop wire) and is
responsible for its uptime, MTTR, complaint resolution and new installations.
The AVP – Partner Network Assurance owns the quality of this partner-run network across multiple
regions. The role is fully accountable for complaint ratios, MTTR and uptime, while the hands-on
work is done by ERPs and their technicians. Success comes from strong architecture and standards,
deep technical guidance and firm partner governance, not direct control.
Key responsibilities
Network quality and performance
Own complaint ratio, MTTR, repeat complaints and uptime for all ERP networks in assigned
regions.
Set region-, cluster- and ERP-level targets; track daily and review weekly/monthly.
Drive RCA and time-bound remediation for chronic, high-complaint ERP networks.
Lead restoration of major and area-wide disruptions, coordinating ERPs, NOC and backbone
teams.
Architecture and deployment standards
Define the reference FTTH architecture: splitter ratios and topology, OLT port planning, fibre
routing and redundancy.
Set and enforce SOPs for splicing, enclosures, FAT/FDB placement, drop wire and ONU
installation.
Define optical power budgets and Rx/Tx thresholds; run periodic network health audits.
Design solutions for new geographies, high-density clusters (MDUs, societies) and capacity
upgrades.

Partner governance and capability
Guide, supervise and audit ERPs and technicians to company standards, without direct authority
over them.
Build partner scorecards, SLAs, escalation matrices and incentive/penalty levers.
Run training and certification for ERP technicians; technically onboard new ERPs.
Technical leadership and team
Act as senior escalation point for complex faults across OLT, ONU, MPLS switches and the optical
layer, at hardware and firmware level.
Build fault playbooks and knowledge bases from RCA learnings.
Lead, hire and develop a large pan-regional team of Network Managers and Field Engineers.
Work with NOC, Core Network, Customer Service, Sales and Partner Business teams; report
performance to senior leadership.
Key performance indicators
Complaint ratio · MTTR · Repeat complaint rate · Network uptime · Major outage restoration time ·
Optical power compliance · Installation TAT and first-time-right · ERP standards audit score · Share
of ERP technicians certified

Technical competencies
FTTH and optical (expert): GPON/XGS-PON architecture, splitter planning, optical power
budgeting and management, OTDR/power meter/splicing tools, fibre plant best practices.
Active equipment (hardware and firmware): OLT (cards, PON ports, provisioning, VLANs,
firmware), ONU/ONT (provisioning, upgrades, common failures), MPLS/aggregation switches
(L2/L3, MPLS, redundancy).
Multi-vendor exposure preferred (e.g., Huawei, ZTE, Nokia, Syrotech, V-SOL, Cisco, Juniper).

Operations: NMS/EMS and ticketing tools, structured RCA, SOP creation, dashboards and data-
driven reviews.

Desired Profile / Criteria / Skills :

Experience and qualifications
10–15 years in broadband, ISP, telecom or cable operations with deep FTTH exposure.
Proven experience working directly with LCOs or partner networks on quality, uptime and
complaint resolution.
5+ years leading large, multi-state field and network teams; track record of reducing complaint
ratios and MTTR at scale.
B.E./B.Tech in Electronics, Telecom, Electrical or Computer Science; FTTH/PON or networking
certifications (CCNA/CCNP, JNCIA) are a plus.
Leadership traits
Highly professional and credible with partners, leadership and technical teams.
Influences without authority; firm on standards, fair in execution.
Data-driven, process-oriented, and calm and decisive during major disruptions.
Willing to travel extensively; fluent in Hindi and English.