Technical Support Engineer
Job Description:
Job Summary
we are looking for a Technical Support Engineer to provide technical support for IT infrastructure, systems, networks, servers, and end-user environments. The candidate will be responsible for troubleshooting technical issues, maintaining IT infrastructure, and ensuring smooth day-to-day operations.
Location: Ahmedabad
Key Responsibilities
- Provide technical support for Windows servers, desktops, laptops, and IT infrastructure.
- Troubleshoot Windows OS, Active Directory, Group Policy, DNS, andDHCP issues.
- Perform user and computer management, password resets, and basic domain administration.
- Monitor and troubleshoot network connectivity, IP, VLAN, and basic routing issues.
- Support VMware,vSphere, ESXi, and Microsoft Hyper-V environments.
- Perform backup monitoring, troubleshooting, restore, and recovery activities.
- Support storage systems including NAS, SAN, RAID, and iSCSI.
- Troubleshoot server hardware, disks, RAID controllers, RAM, NICs, and other components.
- Manage file and folder permissions, NTFS permissions, and shared folders.
- Use troubleshooting tools such as Event Viewer, Task Manager, Services, Device Manager, Disk Management, Ping, Tracert, NSLookup, Telnet, and Netstat.
- Maintain technical documentation and prepare incident/service reports.
- Coordinate with vendors and technical teams for issue resolution.
- Follow IT security, backup, and operational procedures.
Technical Skills
Windows & Active Directory
- Windows Server 2016/2019/2022
- Active Directory, AD DS, Domain Controller
- Group Policy, GPO, GPMC
- DNS, DHCP, User & Computer Management
- Windows Troubleshooting, Event Viewer, Services, Registry, Windows Updates
Virtualization
- VMware, vSphere, ESXi
- Microsoft Hyper-V
- Virtual Machine Administration and Troubleshooting
Networking
- TCP/IP, IPv4, Subnetting, Default Gateway
- DNS, DHCP, VLAN and Basic Routing
- Ping, Tracert/Traceroute, NSLookup, Telnet, Test-NetConnection, Netstat
Backup
- Backup & Recovery concepts
- Full, Incremental and Differential Backup
- Backup Retention, Restore and Recovery
- Acronis, Veeam, Commvault, Veritas, Windows Server Backup, Azure Backup
Storage & Hardware
- NAS, SAN, RAID, iSCSI, SMB/CIFS
- Server Hardware, CPU, RAM, HDD/SSD, RAID Controller and NIC
- Dell, HPE and Lenovo Servers
- Hardware and Storage Troubleshooting
File Services
- Windows File Server
- NTFS and Share Permissions
- SMB
Required Skills
- Good troubleshooting and problem-solving skills.
- Basic understanding of IT infrastructure and networking.
- Good communication and customer-handling skills.
- Ability to diagnose and resolve technical issues independently.
- Willingness to learn new technologies and work with different IT environments.
Qualifications & Experience
- Bachelor’s degree/Diploma in Computer Science, Information Technology, Electronics, or a related field.
- 3+ years of experience in Technical Support, IT Support, System Administration, or Infrastructure Support.
- Experience in enterprise IT environments will be an added advantage.
Company Profile
A Bengaluru-based IT integration company specializing in cloud computing, data center solutions, high-performance computing, information security, and backup and disaster recovery. The company provides customized technology solutions, infrastructure modernization, and system integration services to businesses across industries, helping organizations improve operational efficiency, scalability, security, and digital transformation.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.