Job Description:

Job Description: Business Relationship Manager (BRM)

Department: Business Banking Assets
Designation: Business Relationship Manager (BRM)
Grade: Assistant Manager / Deputy Manager / Manager
Experience: Minimum 1+ year of relevant experience
Education: Graduate mandatory; Postgraduate/MBA preferred
Locations: Surat Vadodara 

Role Overview

We are looking for a dynamic and customer-focused Business Relationship Manager (BRM) to drive business loan growth by acquiring new customers, managing business relationships, and providing suitable secured and unsecured financing solutions to SME/MSME customers and business owners.

Roles & Responsibilities

• Acquire new customers for Business Loans, SME/MSME Loans, and other business financing products.

• Identify potential business owners, traders, manufacturers, and entrepreneurs requiring financial assistance.

• Understand customer requirements and recommend suitable secured and unsecured lending solutions.

• Generate business through market visits, referrals, channel partners, and existing customer relationships.

• Develop and maintain strong relationships with business customers to drive acquisition, retention, and long-term engagement.

• Source and manage leads for Business Loans, Loan Against Property (LAP), Working Capital, and other eligible lending products.

• Coordinate with credit, operations, and branch banking teams for documentation, loan processing, and disbursement.

• Achieve assigned targets for customer acquisition, loan sourcing, and business disbursement.

• Identify cross-selling opportunities and promote relevant banking products.

• Ensure compliance with internal policies, documentation standards, and applicable banking regulations.

• Maintain portfolio quality and provide excellent customer service.

Eligibility Criteria

• Graduation is mandatory; postgraduate qualifications or an MBA will be preferred.

• Minimum 1+ year of relevant experience in Business Loans, SME/MSME Banking, SBE, Working Capital, or financial services.

• Experience in sales, customer acquisition, relationship management, and business development.

• Good understanding of secured and unsecured lending products, Business Loans, LAP, and SME/MSME financing.

• Strong communication, negotiation, and interpersonal skills.

• Ability to develop market connections, generate leads, and achieve business targets 

Key Skills

Business Loans | Business Banking | SME/MSME Lending | Customer Acquisition | Lead Generation | Secured & Unsecured Loans | LAP | Working Capital | Relationship Management | Sales & Business Development | Loan Processing | Portfolio Management