Executive / Sr. Executive - Customer Relationship Management
Job Description:
Role Overview: We are looking to hire a proactive and customer-focused Executive / Sr. Executive - Customer Relationship Management to manage customer interactions, address queries and provide effective solutions to client concerns. The ideal candidate will be responsible for ensuring a seamless customer experience by resolving issues promptly, building strong client relationships and offering exceptional support through clear communication and problem-solving skills. Key Responsibilities: ● Handle inbound customer calls and respond promptly to client queries ● Address clients’ concerns effectively by providing accurate information and resolving issues in a professional and timely manner. ● Build and maintain strong relationships with clients by ensuring a high standard of customer service and support to ensure enhanced customer satisfaction. ● Coordinate with internal teams to resolve client concerns and ensure smooth communication between customers and the company. ● Maintain detailed records of customer interactions, feedback and resolutions for effective tracking and service improvement. ● Contribute to creating a seamless and positive customer experience through strong communication, problem-solving and relationship management skills. Qualifications: ● Bachelor's degree or equivalent experience in a relevant field. ● 2 to 4 years of prior industry-related customer relationship management experience. ● Strong communication and interpersonal skills. ● Understanding of finance and related terminology. ● Proficiency in English, Hindi and regional language.
Role Details:
● Industry Type: Financial Services / Advisory / Banking / Insurance
● Employment Type: Full Time, Permanent
● Shift: 9:30 AM - 6:30 PM (Work from Office)
● Working Days: Monday to Saturday (2nd and 4th Saturdays off)
Key Skills :
Company Profile
Our client is set up by first generation entrepreneurs with cumulative experience of over 30 years in the finance industry, specializing in credit rating. The firm has a dedicated team of experts with specialized knowledge in credit rating, and a track record of successfully assigning appropriate ratings to well-known corporates in the domestic market. They cater to a wide range of industries like real estate, construction, textiles, sugar, power, cement and others. They have successfully executed over 2,000 assignments and obtained the appropriate credit ratings for debt instruments, achieving a success ratio of over 99%.The firm boasts a dedicated team of specialized experts who support clients throughout the rating process. With branches in Kolkata, Bengaluru, Delhi and Hyderabad, the firm offers a wide range of services, including credit analysis, credit rating advisory, and financial advisory services.
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