Manager - Quality Pathredi Bhiwadi

Job Description:

1. Position Overview

We are looking for a smart, dynamic, technically strong, and result-oriented Manager – Quality with extensive experience in the automotive two-wheeler seat manufacturing industry.

The ideal candidate should have strong expertise in overall Quality Management, customer and OEM handling, supplier quality, process quality, product quality, and quality system implementation.

The candidate must be confident in independently interacting with OEM customers, handling customer audits, managing quality concerns, presenting quality performance reports, and leading cross-functional teams.

Candidates with Japanese language proficiency and experience working in Japanese automotive manufacturing environments will be given the highest preference.

2. Key Responsibilities

A. Overall Quality Management

• Lead the complete Quality Department, ensuring quality standards across incoming material, in-process production, and finished products.

• Establish, implement, and monitor quality objectives, KPIs, and continuous improvement initiatives.

• Ensure compliance with IATF 16949, ISO 9001, and applicable automotive quality standards.

• Drive zero-defect initiatives, defect prevention, process improvement, and cost-of-poor-quality reduction.

• Monitor PPM, rejection, customer complaints, internal defects, and warranty-related quality performance.

B. Customer & OEM Quality Management

• Independently handle direct customer and OEM interactions, including quality reviews, meetings, audits, and escalations.

• Act as the primary quality representative for customers and OEMs.

• Handle customer complaints, quality concerns, warranty issues, and field failures.

• Lead 8D problem-solving, root cause analysis, CAPA, and corrective/preventive action implementation.

• Confidently present quality performance, improvement plans, and technical reports to senior customer representatives.

• Develop strong customer relationships and ensure timely resolution of quality issues.

C. Manufacturing & Process Quality

• Ensure quality control across the complete two-wheeler seat manufacturing process.

• Monitor critical manufacturing processes, process parameters, inspection systems, and product specifications.

• Ensure effective implementation of APQP, PPAP, FMEA, Control Plans, MSA, SPC, and other core quality tools.

• Drive process audits, product audits, layered process audits, and defect prevention activities.

• Identify process gaps and implement sustainable corrective actions.

D. Supplier Quality Management

• Manage supplier quality performance, supplier audits, incoming material quality, and supplier development.

• Handle supplier rejections, corrective actions, and quality improvement initiatives.

• Ensure supplier compliance with customer-specific requirements and quality standards.

E. Team Leadership & Reporting

• Lead, mentor, and develop the Quality team.

• Establish departmental targets and ensure effective execution of quality systems.

• Prepare and present MIS reports, quality dashboards, and monthly performance reviews.

• Coordinate with Production, R&D, Purchase, Maintenance, and other cross-functional departments.

• Drive a strong quality culture throughout the organization.

3. Mandatory Technical Skills & Industry Exposure

Specific manufacturing exposure preferred:

• Two-wheeler seat assembly and manufacturing.

• Seat foam, seat cover, upholstery, stitching, trimming and assembly processes.

• Plastic components, metal frames, welding, fitment and dimensional quality.

• Product validation, testing, reliability, and customer-specific quality requirements.

4. Candidate Profile – Key Expectations

We are looking for a candidate who demonstrates:

1. Strong technical knowledge of automotive quality, preferably in two-wheeler seat manufacturing.

2. Excellent communication and presentation skills.

3. Confidence to independently handle OEM customers and senior customer representatives.

4. Strong interpersonal skills and the ability to manage challenging customer situations.

5. Smart personality with professional grooming and a confident approach.

6. Strong decision-making, analytical, and problem-solving abilities.

7. Ability to lead the Quality Department independently with minimum supervision.

8. Experience in Japanese automotive manufacturing environments.

9. Japanese language knowledge will be a major advantage and the first preference.

5. Preferred Candidate Background

• Candidates currently working with two-wheeler seat manufacturers.

• Candidates from direct competitors in the automotive two-wheeler seating industry.

• Professionals having direct OEM exposure and strong customer quality management experience.

• Candidates who have independently managed complete plant quality operations.

• Candidates with Japanese language proficiency, particularly those who can communicate with Japanese management and customers.

6. Candidate Selection Priority

7. Ideal Candidate – What We Are Looking For

The ideal candidate should be a complete Quality Professional rather than only a technical quality expert.

We need someone who can:

• Independently represent the organization in front of OEM customers.

• Handle customer meetings, quality reviews, audits, and escalations confidently.

• Present quality performance and improvement strategies professionally.

• Manage the complete plant quality function.

• Communicate effectively with Japanese management and customers.

• Take ownership of quality-related decisions and drive continuous improvement.