Business Excellence - L7/L6/L5 - Pan India

Industry – ITES / BPO / IT

Key Skills:

• Six Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment background
• Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap
• Should have delivered large scale end-end Process Transformation projects for global clients
• Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions
• Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project.
• Experience in shaping of solutions, process diagnostics, bblacklueprinting and are savvy with PowerPoint and Excel

Responsibilities:

·         The key responsibilities include driving Process Transformation roadmap, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Business Excellence practices and Agile Automation

·         Drive BE value proposition and secure BE involvement in most complex onshore delivery deals

·         Clear thought process to lead, guide and develop team to provide services to cluster of clients

·         Strategic thinker leading the team

·         Own and deliver the Geo Automation in concert with respective delivery teams.

·         Maintain team flexibility and skills to be able to support recovery work as needed.

·         Maintain team recoverability

Essential Functions:

·         Transform the organization from focus on conventional detection and containment to focused on best-in-class prevention

·         Guide, direct, maintain and monitor all activities associated with the successful application Business Excellence

·         Implement systems and processes that deliver improvement toward 100% conformance to customer requirements

·         Engaging with Client process team and work on project that improve client processes and drive client value

·         Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes

·         Build relationships with other regions and global team resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results