Sales Force Marketing Cloud - L7 - India
Job Description:
Main responsibilities
Work with senior Marketing Operations leadership to
- Understand the processes followed; scope of delivery; tech stack
- Assess and identify key pain points and opportunities for improvement in CX, productivity, process simplification, cost reduction, and business outcomes
- Come up with a thought through and clear report on suggestions and recommendations of what can be done in SFMC to help address
- Educate operators on under-utilized existing SFMC functionalities that may be under leveraged
- Convince and ‘sell’ stakeholders on the benefits, and drive adoption
- Have conversations with client IT and business on the rationale behind the recommendations, and unblock as required to support implementation
- Be detail oriented and have sufficient drive to get to the desired outcome
- Be flexible and be able to ideate on alternate approaches to meet the program objectives and be ready with ‘Plan B’ to ensure continuous progress
- React at short notice to urgent requirements and be able to navigate and stretch to be able to unblock and solve to get to an outcome
Key Attributes
- Deep skills in SFMC; expert certification
- Experience in tech consulting/ delivery roles that are client facing in the business analysis, business blue print, value realization phases specific to SFMC
- Excellent verbal and written communication skills.
- Strong presentation and persuasion skills.
- Knowledge of IT development processes and devops
- Knowledge of marketing operations process
- Demonstrated ability to effectively establish and maintain working relationships with all levels of the organization.
- Demonstrated analysis and innovative problem solving skills
- Experience working in matrix, multi-functional teams
- Strong interest in being aware of new martech technologies
- Demonstrated ability to course correct, react fast and get to outcomes
Key Skills :
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