Looking for Customer Service Executive for one of the leading entertainment industry company

Job Description:

Job Title:

Customer Service Executive

Work Timings & Weekly Offs & Other Facilities:

• General Office Timings/ Rotational Shift

Location:

• Noida

Experience:

• Minimum 1 to 4 Years of experince

Qualification:

• Any Graduate

Salary (In Hand):

• Negotiable upto 3 L PA

Job Description:

• Min one year of Operational experience working in a front of house leisure or retail environment.
• Should be confident, motivated, active and alert  with a positive attitude.
• Effective Time Management and Good Interpersonal Skills.
• Computer literate.
• Experience of working with children.
• Friendly, energetic, and good with children.
• Creative and entertaining – can keep a group of kids captivated for hours
• Previous child-care or entertainment experience
• Excellent English communication and interpersonal skills
• Cash/Credit Transaction handling
• Good organizational skills and ability to multi-task.
• Computer Literate
• Conversant with General Math and Calculations
• Possess a ‘Can Do’ attitude, be positive, enthusiastic and determined
• Genuine love of children and working with the general public
• Demonstrable customer service skills
• Excellent organizational skills with ability to manage multiple tasks and priorities
• Ability to work as part of a team
• Cheerful,  Pleasant, professional and outgoing personality
• Confident and authoritative with ability to deal with children, parents / guardians and staff
• Flexible attitude to working requirements, to meet the needs of the company
• Meet and Greet Guests (kids and their parents/guardians) and assist them with the facilities and services offered or the play packages they have availed.
• Supervision of the play areas to ensure that children are playing safely and adhering to the ‘Rules of Play’
• Recording the customer’s details as they enter the play area and ensuring security of the area by only allowing access to those customers that have paid and entered.
• Ensuring customers are made aware of daily activities and any future events taking place.
• Monitoring the usage levels of the play areas to ensure they are within the levels set and assist children, needing support.
• Ensuring the play areas are clean and high standards of Hygiene are maintained.
• Undertake health and safety inspections and cleaning inspections as per the processes and procedures and reporting faults.
• Assisting the Party Host for parties and events by helping customers during their special event.
• Following the shift schedule and compliance and enforcement of all the Standard Operating and Safety procedures.
• This role entails shift working over evenings, weekends and bank holidays. Shifts across 7 days a week