Customer Complain manager
Job Description:
Our company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
Responsibilities:
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods.
Company Profile
The ---mpany was started by three young men hailing from Morbi, a town in Gujarat. There were only a few other manufacturers in the industry and thus we strived to use technology and innovation to set our brand apart from the rest in 2009. Since then, we have revolutionized the ceramics industry in India as well as in abroad, till date we ---ntinue to strive to reach perfection.
After a few years of successful operation, our brand got national as well as global re---gnition for the quality of our products and our dedication to ---nstantly innovate.
As of today, the product ---llection has expanded to include wall ---, floor ---, porcelain ---, vitrified ---, digital --- and much more. Today the brand is a household name and we have carved a niche of our own in the global market.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.