Technical Software Support
Job Description:
Candidate should have 0-3 years of experience.
Candidate should be good with English Communication skills,.
Candidate should have good knowledge of SQL.
Candidate Must be from IT Background.
Provide Technical Support to Software Users
It is up to Software Support Engineers to field calls from consumers who are experiencing technical issues with software products. They assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions.
Assist with Software Design and Development
Software Support Engineers can be involved in the creation of new software and work closely with software engineers and development teams to identify and resolve potential issues in the development stage. They analyze all aspects of the software and make suggestions throughout the development phase to help avoid issues in the final product.
Create Technical Documents and Manuals
As Software Support Engineers encounter new software issues, they typically document these issues and their solutions to help future efforts in the design and implementation of software products. They also generate technical reports focusing on customer complaints and resolutions. In addition, Software Support Engineers might make written recommendations to improve technical support tools and processes.
Desired Profile / Criteria / Skills :
Software Support Engineer, you must demonstrate strong analytical, troubleshooting and problem-solving skills. You will also need to exercise strong communication, organizational and customer service skills. Attention to detail is also a requirement for Software Support Engineers. The ability to work in teams, as well as independently, is important in this profession. In addition to these important skills, it is imperative that Software Support Engineers are able to do the following:
- Address customer concerns and issues regarding software installation and operation.
- Document complaint reports and troubleshooting steps.
- Assist software developers to resolve technical issues during the software development process.
- Teach customers how to install and use new software products.
Key Skills :
Company Profile
Helping clients to optimize their businesses with our customizable and user-friendly diamond and jewelry software solutions. Their diamond ERP software and diamond CRM software are well equipped with a highly secured server system that is used by more than 1000+ companies across the world.Their goal is to modernize the IT system every year, hence we use cutting-edge technologies to keep our software updated. Whether you are a startup, a mid-sized business, or a large enterprise in the diamond and jewelry industry, we are always there to scale your business.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.