Immediate opening for Services Desk Manager position- Noida Location with CMMi Level Comapny

Job Description:

Hi All,

Greetings!!!

We have urgent requriment for  Services Desk Manager position- Noida Location with CMMi Level Comapny

Job Location : Noida

Certification : ITIL V3 Expert 

Essential:

• Ability to develop business relationships to accomplish organizational goals
• Strong leadership and analytical skills
• High level of initiative and autonomy
• Excellent written/verbal communication skills to effectively communicate at all levels with customer and stakeholders
• Experience of managing third party suppliers
• Minimum 3 years of experience in a Service Desk Management position with in depth knowledge of Service Desk operations.
• Minimum of 8 years IT experience

Essential: ITIL V3 Expert

Essential:

• Excellent understanding of operational service delivery key performance indicators and proven track record of implementing them.
• Experience developing and implementing improvement and changing processes