Customer Service Executive
3 Nos.
38785
Full Time
0 To 3.0 Year(s)
1.50 LPA TO 2.00 LPA
ITES / BPO / KPO / Customer Service / Operations
Retail
Job Description:
Customer Service Representative responsibilities and duties
The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to.
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
Key Skills :
Company Profile
The Most Trusted Chain of Consumer Electronics & Lifestyle Showrooms since 1971. With more than 35 stores across the state, --- --- is the leading Store of Gujarat.
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