Customer Relation Executive- Silvassa, manufacturing Industry

Job Description:

Profile: Customer Relation Manager / Executive

Customer Relation Manager /Executivewill be accountable for formulating resolution and response in a timely and accurate manner and providing excellent customer services (Query resolution and timely dispatch). Their main responsibility is to define a customer service strategy of the organization. This strategy includes using training, technology, developing, and improving skills, maintaining consistent quality control and establishing expectations of customer service.

Duties and Responsibilities

• Maintaining customers focus on all times and answering to customer’s enquiries using the standard guidelines.
• Taking ownership of complaint and queries and proactively following through to resolution.
• Making ensure that all customers’ queries are well-investigated and resolved, and escalating queries if appropriate to supervisor.
• Assisting management and Team Manger with any assigned special projects and providing backup to the team manager when required.
• Developing and mentoring new staff to satisfy customer service requirements.
• Maintaining professional strong working relationship with external and internal customers, colleagues, and customer service management.
• Supporting decisions made by customer service management and conveying positively to reinforce the team members.
• Identifying and escalating consistent or recurring problems with the systems functionality.
• Assisting in improving and monitoring procedures and processes to ensure the cost-effective and the most efficient service.
• Assisting in preparing and developing the documentation of the organization’s standard policies and procedures towards customer service.
• To synchronise and involve in dispatch activity as per the production and dispatch plan.
• GST / other tax knowledge will be added advantage for this position.

Skills and Specifications

• Willingness to discover and develop.
• Friendly, polite and tactful attitude.
• Excellent communication and good presentation skills.
• Ability to cope up with multiple projects and deadlines.
• Ability to motivate and energize the fellow team members.
• Ability to tackle with diverse customers.

Education and Qualifications

• General education degree from an recognised institution.