Trainer - Voice Process

Job Description:

We are looking for a trainer who has proven experience in sales.  As a trainer, you will be answering process- and procedure related queries, have a strong knowledge of the onboarding process. You will lead training of new hires and support ongoing training to help Go Live team members be successful in their roles. On a day-to day basis, the role is responsible for delivering and maintaining training content, tracking the progress of learners through training, and working closely with leaders to provide updates and suggestions for improvement.

What will you do?

Assessment and Delivery of Training:

•  Evaluate and deliver comprehensive soft and technical skills training across all training domains.
•  Utilize BPO matrices to enhance training effectiveness.

Training Material Development:

• Create, revise, and facilitate training materials and documents to impart essential skills and knowledge to staff.
• Ensure alignment of training materials with operational requirements

Training Planning and Execution:

• Prioritize, design, and deliver training sessions to meet operational needs within the team. 
• Develop monthly training calendars and publish completion reports.

Module Development and Enhancement:

•  Build and upgrade training modules focusing on product, process, and soft skills.

Training Management:

•  Maintain training MIS including batch trackers and refresher trackers.
•  Facilitate multi-week new hire training and nesting, as well as floor-training and BQM training.

Supervision and Coaching:

•  Supervise and coach learners in nesting and BQM environments.
• Oversee new hire progression and enhancement training.

Feedback and Solution Implementation:

• Provide feedback to trainees to improve performance metrics.
• Implement appropriate solutions based on feedback.

Reporting and Communication:

• Fill out accurate reports to impact the bottom line.
• Establish and maintain communication with stakeholders and team members to strengthen relationships.

You should apply if you:

• Bachelor’s degree in any field and Proven 2 - 4 years of experience as corporate trainer or similar role.
• Strong English and Hindi verbal and written communication skills
• Sales background is mandatory.
• Good understanding of various teaching methodologies and tools.
•  Proficient in MS Office, especially PowerPoint.
•  Experience with e-learning software is an asset.
•  Good time-management skills.
•  Ability to multi-task.
•  Excellent presentation skills
•  Strong interpersonal and communication skills.
•  Critical-thinker and problem solver.
• Willingness and ability to work in a shift as per the requirement.
•  Comfortable in developing solutions and individual improvements.

What will you get?

• Mentorship and a chance to grow professionally by experts from NBFC, Banking, Bureau,Technology
• An opportunity to be part of blitz scaling team and shape the industry’s narrative.
• A chance to enhance your skillset and career growth.

Offered Benefits / Facilities :

•  2nd & 4th Saturday Off