Customer Support Officer (Inbound Support )
Job Description:
Job Summary: Join our fintech call center team as a Customer Support Executive. Help clients navigate financial products and services, deliver exceptional customer service, and resolve inquiries efficiently.
Key Responsibilities:
-
Client Interaction:
- Handle calls professionally.
- Assist with financial inquiries.
-
Strong communication skills with the ability to communicate effectively with internal andexternal contacts
-
Issue Resolution:
- Investigate and resolve concerns.
- Ensure compliance and security.
-
Documentation and Training:
- Maintain records.
- Stay updated on products.
Qualifications:
- Bachelor's degree preferred.
- Customer support experience.
- Should be good at customer handling skills.
- Excellent communication and problem-solving skills.
-
Should be comfortable in taking inbound and outbound calls.
Benefits:
- Competitive salary and incentives.
- Ongoing training and career growth.
- Dynamic fintech industry.
If you're passionate about finance and customer satisfaction, apply to be a Customer Support Executive in our fintech call center. Help clients, advance your career, and be part of the fintech revolution.
.Key Skills :
Company Profile
The company is a leading Fintech firm catering the need of underserved and unserved individuals using highly evolved machine learning tools. One of the pioneers in the space of Digital Lending, The company has seen tremendous growth in unsecured personal loans (PL) within a very short span.
BNPL (buy now pay later) is another product they have already started making mark into.
The company is funded by Kalaari Capital and Matrix Partners.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.