Customer Support Officer (Inbound Support )
Job Description:
Job Summary: Join our fintech call center team as a Customer Support Executive. Help clients navigate financial products and services, deliver exceptional customer service, and resolve inquiries efficiently.
Key Responsibilities:
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Client Interaction:
- Handle calls professionally.
- Assist with financial inquiries.
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Strong communication skills with the ability to communicate effectively with internal andexternal contacts
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Issue Resolution:
- Investigate and resolve concerns.
- Ensure compliance and security.
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Documentation and Training:
- Maintain records.
- Stay updated on products.
Qualifications:
- Bachelor's degree preferred.
- Customer support experience.
- Should be good at customer handling skills.
- Excellent communication and problem-solving skills.
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Should be comfortable in taking inbound and outbound calls.
Benefits:
- Competitive salary and incentives.
- Ongoing training and career growth.
- Dynamic fintech industry.
If you're passionate about finance and customer satisfaction, apply to be a Customer Support Executive in our fintech call center. Help clients, advance your career, and be part of the fintech revolution.
.Key Skills :
Company Profile
Ever since the company began their journey in 2013, their aim has been to enable --- for every possible earning individual. Like payments, which has become digital, embedded & ubiquitous in the last 8 years, --- too will become a ubiquitous instrument for a consumers/business owner to transact for various purchases whether it is a vanilla Term Loan to consumer financing to working capital finance.
And they are at the forefront of this shift.
They are one of the top-rated AI companies in India built --- scores, alternate data products using multiple data
sources and operate as “SAAS” for 50+ clients across banking and tech industry.
They have embedded our solution with internet platforms that want to offer a loan product to their users.
Their team comes from variety of backgrounds: Experts from NBFC, Bureaus, Banking, Technology, Ex
entrepreneurs co-located PAN-India diverse.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.