Key Account Executive

Job Description:

Job brief

We are looking for a competent Account Executive to find business opportunities and manage customer relationships. You’ll be directly responsible for the preservation and expansion of our customer base. The ideal candidate will be experienced in sales and customer service. We expect you to be a reliable professional, able to balance customer orientation and a results-driven approach.

Your overarching goal is to identify opportunities with prospects and new clients and build them into long-term profitable relationships.

Responsibilities

• Follow-up with the existing clients on the deliverables and their feedbacks. 
• Manage the recruitment cycle from deliveries to onboarding as well as payment follow-ups as needed.
• Present new products to prospective clients
• Provide professional after-sales support to maximize customer loyalty
• Remain in regular contact with your clients to understand and meet their needs
• Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation
• Negotiate agreements and keep records of sales and data

Requirements and skills

• Proven experience as an Account Executive, or similar sales/customer service role is preferred. 
• Knowledge of market research, sales and negotiating principles
• Outstanding knowledge of MS Office; knowledge of CRM software (eg. ATS) is a plus
• Excellent communication/presentation skills and ability to build relationships
• Organizational and time-management skills
• Enthusiastic and passionate