Customer Support Executiv
Job Description:
The ideal candidate should have 1–2 years of experience in the stock broking industry, a good understanding of trading and investment products, and the ability to take complete ownership of customer queries from initiation to resolution.
Key Responsibilities
- Handle customer queries through calls, emails, chats, and support tickets with professionalism and empathy.
- Provide prompt, accurate, and effective resolutions while ensuring a high-quality customer experience.
- Take end-to-end ownership of customer concerns and ensure resolution within defined TATs.
- Resolve queries related to:
- Trading & Demat Accounts
- Equity, F&O, Commodity & Currency
- Mutual Funds & IPOs
- Corporate Actions
- Funds, Holdings & Ledger
- Reports and Back-office Operations
- Digital Trading Platforms and related processes
- Coordinate with internal teams and proactively follow up until the customer's concern is completely resolved.
- Guide customers on digital platforms, products, processes, and self-service options.
- Maintain accurate records of customer interactions in CRM/ticketing systems.
- Follow company policies, regulatory guidelines, compliance requirements, and quality standards.
- Identify recurring customer issues and provide feedback to relevant teams for process and product improvement.
- Build positive and long-term customer relationships through personalized and reliable service.
Required Skills & Qualifications
- 1–2 years of experience in the Stock Broking industry is mandatory.
- Strong understanding of:
- Equity, F&O, Commodity & Currency Markets
- Trading & Demat Accounts
- CDSL / NSDL processes
- IPOs and Corporate Actions
- Funds, Holdings, Ledger and Back-office Operations
- Excellent verbal and written communication skills in English and Hindi.
- Strong customer-handling, problem-solving, and conflict-resolution skills.
- Ability to remain calm, patient, and empathetic while handling difficult customer situations.
- Good analytical skills with strong attention to detail.
- Basic knowledge of MS Office and CRM/Ticketing tools.
Preferred Qualifications
- NISM Certification will be an added advantage.
- Prior experience in customer support with a stock broker, fintech, NBFC, or financial services organization will be an advantage.
What We're Looking For
We are looking for someone who:
- Has a strong customer-first mindset.
- Takes ownership and accountability for customer issues.
- Has excellent listening and communication skills.
- Demonstrates empathy, patience, and professionalism.
- Is proactive and solution-oriented.
- Can work effectively in a fast-paced and dynamic environment.
- Is passionate about creating a superior customer experience.
Key Skills :
Company Profile
Established in the year 1994, We have developed into one of the largest financial services and broking house in India within a short span of time. Today, we are the fastest growing financial service with 5 mega group companies under it. With diligent effort, acknowledged industry leadership, and experience, we have spread our trustworthy expertise all over the country with pan-India presence across more than 1784 outlets spread across 560 cities. With a smorgasbord of services across all verticals in finance, we offer you the perfect blend of financial services right from Equity Broking, Advisory Services that cover --- Management Services, Mutual Fund Investments, Insurance to exceptional Depository Services.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.