Customer Care Executive (UK Shift)

Job Description:

Highly skilled BPO representative to join our team and manage a high volume of international inbound calls. He or she will be handling a tasks like Calls, Emails, Chats. As the voice of our company, the customer care executive must possess excellent communication skills in English.   

•     Determines requirements by working with customers.
•     Answers inquiries by clarifying desired information; researching, locating, and providing information.
•     Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
•     Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
•     Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
•     Maintains call center database by entering information.
•     Keeps equipment operational by following established procedures; reporting malfunctions.
•     Updates job knowledge by participating in educational opportunities.
•     Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

• Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking.
•  Expert communicator.
•  Committed to resolving customer issues.
•  Requires little or no supervision.
•  Team player and leader.
•  Finds solution ethically.

Shift Timing :

• *UK process
• *13 hours shift - 2 days on 2 days off