Service Delivery Manager - Expat / Natives (17690)

Job Description:

Job Description – Service Delivery Manager

Responsibility

• Managing Technical Operations with onsite team members and offsite Centralised Technical Operations.
• Be responsible for all Tech Ops activities for the customer.
• Collaborate with GCS and Centralised Tech Ops Team on various CVM Actionable.
• Providing consultation to Customer, Engg, and Support teams on various requirements.
• Handling customer meetings & weekly Governances
• Understanding new requirements on CVM products.
• Collaboration with customers for scoping of CRs
• Collaboration with various engineering teams for technical solutions, effort, and plan
• Collaboration with BD for Technical Proposals for RFP, Non-RFPs, CRs, Applications, hardware upgrades, and migration/replacement proposals.
• Creating high-level project plans for RFPs, CRs, Applications
• Creating Migration Strategy, scope, and plan
• Defining Project deliverables, acceptance, and exit criteria for projects
• Defining project deliverables

Functional

• MUST HAVE: Domain expertise in CVM, IN, SMS, USSD, IVR
• Hardware and solutions expertise
• Know how of technologies like Linux, Kafka, VoltDB, Postgress, Oracle, Tomcat
• Expertise in handling application and database security is preferred.

Education and Experience

• BE/MTech in CS/IT/E&E/E&C
• 8 to 10 years in CVM Space

Personal

• Team Player
• High Energy and enthusiasm
• Fast learning
• Change orientation
• Ability and temperament to handle extreme pressure
• Stakeholder management, Collaboration, Environment management

Desired Profile / Criteria / Skills :

• REQUIRED CITIZENSHIP / WORK PERMIT / VISA STATUS:
1. Indian Expat /Bangladeshi Native

• MUST HAVES:
1. Minimum 7 years of experience
2. Must have Telco experience and good CVM knowledge is sufficient
3. MUST be Strong in Linux or any other scripting language;
4. Mandatory- must be good in Devops and monitoring tools -grafana/ kibana
5. should be good in database - SQL/Mysql
6. 70% Technical and 30% Managerial experience required
7. Joining time / Notice Period: 0-30days