Support Analyst ( Mortgage )

Job Description:

Quality Control Analyst

Core responsibilities:
· Review appraisal reports for completeness, accuracy and any errors manually or through the Class Intelligence platform.
· Submit correction requests to appraisers based on review findings and notify clients accordingly.
· Review resubmitted reports to ensure requested items are adequately addressed.
· Review and process client underwriter requests as submitted via email, through Class Valuation’s operations
platform or any other identified communication mediums.
· Promote a social environment whereby questions are asked when uncertainties surface.
· Maintain performance that is in line with designated KPI targets (relates to both quality & speed).
· Perform additional duties as required by the Senior Manager - CVAL or other leadership.

Assigning Support Analyst

Assigning Support Analyst will manage current pipelines both proactively and reactively depending on the specified
function while serving as a champion of the customer and an ambassador of company.

Core responsibilities:
· Systematically review specific queues and action orders that fall into certain situational categories.
· Assign orders to the best vendor for each order based on geography, competency and quality.
· Monitor the queues and reassign as necessary.
· Manage negation orders (accepted with conditions) as well as quotes across all platforms.
· Manage orders in accordance with company n, Industry, Appraiser and Client specific requirements.
· Remain up to date best practices as well as client/appraiser specific sensitivities/requirements.
· Promote a social environment whereby questions are asked when uncertainties surface.
· Maintain quality that is in line with designated KPI targets (relates to both quality & speed).
· Log and Track performance to allow for quality and performance evaluations.
· Perform other duties as required by the Senior Manager or leadership.

 Description:

• Systematically review specific queues and action orders that fall into certain situational categories.
• Notify clients and appraiser partners of new/pending requests, updates or changes to the order as indicated by any of the three major parties:  the appraiser or the client.
• Monitor the messages queue and liaise between the appraiser and client.
• Manage orders in accordance, Industry, Appraiser and Client specific requirements.
• Remain up to date best practices as well as client/appraiser specific sensitivities/requirements.
• Promote a social environment whereby questions are asked when uncertainties surface.
• Maintain quality that is in line with designated KPI targets (relates to both quality & speed).
• Log and Track performance to allow for quality and performance evaluations.
• Perform other duties as required by the Senior Manager or the Manager of Virtual Inspections.2

Vendor Relations Specialist

Description:

 The Vendor Relations Specialist& primary
responsibility is supporting initial enrollment of qualified residential real estate appraisers. Additionally, the Vendor Relations Specialist will be responsible for the support and management of Companies 25,000+ network of Appraisers.
Core responsibilities:
· Onboarding New Appraisers who have Signed Up with Class Valuation.
· Coordinate and follow up on documentation required for newly onboarded Appraisers.
· Ongoing outreach to Class Valuation’s Panel of Appraisers for Updated Documents.
· Support in peer quality assurance activities by reviewing and checking outputs.
· Promote a social environment whereby questions are asked when uncertainties surface.
· Maintain performance that is in line with designated KPI targets (relates to both quality & speed).
· Perform additional duties as required by the Senior Manager - CVAL or other leadership.

Appraisal Support Specialist

Description: 

• Systematically review specific queues and action orders that fall into certain situational categories.
• Notify clients and appraiser partners of new/pending requests, updates or changes to the order as indicated by any of the three major parties:  the appraiser or the client.
• Monitor the messages queue and liaise between the appraiser and client.
• Manage orders in accordance, Industry, Appraiser and Client specific requirements.
• Remain up to date best practices as well as client/appraiser specific sensitivities/requirements.
• Promote a social environment whereby questions are asked when uncertainties surface.
• Maintain quality that is in line with designated KPI targets (relates to both quality & speed).
• Log and Track performance to allow for quality and performance evaluations.
• Perform other duties as required by the Senior Manager or the Manager of Virtual Inspections.2

General Requirements:

• 
  Fluency in English and excellent written and verbal communication skills. (Required)
  · Proficient in Microsoft Office Suite or related software. (Required)
  · Excellent organizational skills and attention to detail. (Required)
  · Understanding of SaaS operating models and order management practices. (Required)
  · Related experience relevant to Residential Mortgage lending operations. (Preferred)
  · Meticulous attention to detail for identifying errors and omissions. (Required)
  · Ability to work either day or night shift in office. (Required)
  Education:
  · Minimum Requirement: Bachelors Degree in Business, Engineering or any related field.
  · Preferred: Masters Degree or MBA

Who you are:
· Passionate individual who truly wishes to make a positive impact within a rapidly growing organization.
· A deep need to understand the why and not just the how.
· Inquisitive by nature, always asking questions to learn about the industry, process and product.
· Able to work independently and with little supervision.
· Always willing to roll up your sleeves and do the jobs that no one else wants to do.

• Analytical mindset with a thirst for solving unique and challenging problems.