Ticketing Executive (International)

Job Description:

Position Summary:
We are looking for a detail-oriented and experienced International Ticketing Executive to join our team in Ahmedabad. In this role, you will be responsible for handling all aspects of international flight bookings, including reservations, ticket issuance, fare construction, reissuance, refunds, and customer support. You will play a key role in delivering accurate, timely, and professional ticketing services to ensure a smooth travel experience for our clients.

Key Responsibilities:
1.Flight Reservations & Ticket Issuance:
Book and issue international air tickets using GDS platforms (e.g., Galileo, Amadeus, Sabre), ensuring accuracy in fare selection and itinerary construction.
2.Reissuance, Exchanges & Refunds:
Process ticket modifications, cancellations, reissues, and refunds in accordance with airline policies and fare rules.
3.Fare Construction & Optimization:
Construct and verify international fares and routings manually and through GDS to ensure cost-effective options for clients.
4.Customer Support:
Assist clients with queries related to international flights, including baggage policies, seating, check-in requirements, and schedule changes.
5.Ensure Compliance:
Stay up-to-date with airline regulations, IATA standards, visa and entry requirements, and international travel advisories to provide accurate information.
6.PNR Management:
Manage Passenger Name Records (PNRs) efficiently, ensuring they are ticketed, updated, and queued as needed for follow-up actions.
7.Coordination with Airlines & Vendors:
Liaise with airline representatives to resolve ticketing issues, confirm special service requests (SSR), and ensure smooth communication.
8.Accuracy & Documentation:
Maintain meticulous records of tickets issued, fare sheets, refunds processed, and supplier communications for audit and reference.
9.Reporting & Reconciliation:
Coordinate with the accounts team for invoice generation, fare reconciliation, and payment processing.
10.Handle Group Bookings (if required):
Support group fare negotiations and manage group PNRs for international travel.

Qualifications:
Minimum 2–4 years of hands-on experience in international air ticketing.
Strong knowledge of GDS systems (Amadeus, Sabre, Galileo, etc.).
Familiarity with IATA and airline fare rules, refund policies, and international routing.
Excellent attention to detail and problem-solving skills.
Ability to work efficiently in a fast-paced, deadline-driven environment.
Good written and verbal communication in English; additional language skills are a plus.