Customer Support Executive
2 Nos.
56276
Full Time
0 To 3.0 Year(s)
1.00 LPA TO 1.20 LPA
HR - IR / Administration / Facility Management
FMCG/Foods/Beverage
Job Description:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Key Skills :
Company Profile
Company is a confectionary giant, a company formed under The Companies Act 1956, headquartered in the Gandhinagar district of Gujarat. We manufacture confectionery products like candies, toffees, and toffee bars under the brand name Michi’s which has become synonymous with the company’s identity. After in-depth market research and get detailed insight into consumers’ preferences, we have successfully developed more than 15 flavors, each of which serves to please a distinct choice of taste regardless of age.
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- Recruiters will evaluate your candidature and will get in touch with you.