Manager International Sales – Europe

Job Description:

Reporting Manager – GM Business Operations/ Head Export Sales

• ? Assist in the development of the sales plan. Prepare forecasts and KPI reporting for the sales Team, for use in organizational planning, financial forecasting, budget setting and strategic planning
• ? Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• ? Supervise sales and assist to resolve all issues and recommend prevention of any issues in processes
• ? Maintain professional relationships with all customers within assign area and ensure achievement of all revenue goals for profitability in sales
• ? Analyze all requirements of individual market areas and recommend strategies to increase revenue & profitability
• ? Develop and implement various sales programs to facilitate sales and assist to retain customers to organization
• ? Ensure adherence to all industry standards for Sales
• ? Analyze all information and ensure confidentiality for same
• ? Ensure compliance to all management activities
• ? Prepare reports for all customers on weekly and quarterly basis and provide support to all sales and technical activities
• ? Ensure closure of enquiry within defined timeframe to meet customer satisfaction
• ? Ensure timely submission of proposal / technical offers and other required details to the customers for timely closure of sales order
• ? Closely monitor order execution status of Accounts assigned to team for OTD
• Update customers about the order status in a timely manner to avoid dissatisfaction with the delivery delay or any other technical gaps
• ? Ensure to monitor Customer complaint redressal within the timeframe to ensure timely closure of the complaint and resolution of customer complaints
• ? Ensure successful dispatch of order to the customer by coordinating with concerned functionary and sharing customer insights
• ? Escalate critical matter to higher level for timely resolution
• ? Generate Sales report and MIS for HoD's and Management's review for timely feedback and course correction in the Sales strategy
• ? Business Development, Sales & Marketing Operations and Key Account Management
• ? Meeting Transformer OEMs,consultants,EPC, Utilities (CTU and STU) on regular basis
• ? Offer preparation and submission to customer ? Vendor approvals wherever required in Utilities,OEM's,Consultants etc.
• ? Order Booking: Ensure achievement of budgeted order booking target. ? To achieve the Budget Target (Order Intake, Revenue, collection)
• ? Techno commercial discussion with customers
• ? Order processing to internal sales to Book the order
• ? Competitors Mapping – gathering the information from competitors.
• ? Receivables Management: Collection reviews & follow up to ensure the target is met. Reviewing consistently with sales team to push them to achieve their collection target.
• ? Projection for new product / Marketing for any specific requirement.
• ? Brand Building