Operations Executive(Post Sales) - Navi Mumbai (CBD Belapur)

Job Description:

We are having an urgent opening for the position of Post Sales Executive for a reputed company at the Navi Mumbai (CBD Belapur) location.

Roles & Responsibilities: 

• Welcome call to be done as per SOP 
• Solve customers’ post-sales queries 
• Maintain customer progress data & follow-up data
• Enter customer payment details in the software
• Follow up for disbursement/payment with customer/bank
• Collection and Documentation-Documents such as Welcome letters, Demand Letters, Allotment letters, Reminders, Cost sheets, Receipts, MOFA, Agreements  Etc.  
• Follow up for payment through Reminder letters, Verbal communication, and  Emails
• Facilitate in timely execution and Registration process
• Facilitate handing over possession of the flat to the buyers and the necessary  documentation
• Carrying out the process for society formation and handover in coordination  with the liaisoning department
• Cross-check the sales deed agreement before registration. 
• Prepare debtors reconciliation
• Interest calculation for delayed payments and collection from customer
• Responsible for all the consumer touchpoints, from the time of sale to the  handover of the residence, for the project(s) assigned
• Ensuring quality of customer interactions through monitoring of relevant  matrix

Candidates Profile :

• Good English Communication
• Go-getter Attitude.
• Self-Motivated
• Entrepreneurial Attitude
• Presentable
• Good Co-ordination and convincing skill