Service Desk

Job Description:

Hello,

Greetings from MM Management!!

I am Krishna from MM Management. MM Management is into Global Recruitment Services providing manpower across the Globe. Your profile is shortlisted for the position of Service Desk.

location : Mahape, Navi Mumbai

Job Type : Full Time

• Service desk analysts neutralize direct customer issues by support with technical knowledge to fix software and hardware problems. along with the below skills:
  • Problem-resolving abilities – service desk analysts are mainly problem-solvers, so they should be able to devise technical and original solutions to user problems
  • Communication – operational message is key in this role since service desk analysts required to collect data about issues, prepare comprehensive notes and reports, and walk users through the stages they can take to fix software and hardware problems
  • Time administration – service desk analysts requires excellent time management aids and should be able to set priorities when covering multiple issues
  • Team partnership – service desk analysts routinely work with other IT personnel to resolve user issues, so they need to collaborate with team members and coworkers
  • Technical expertise – as they regularly play a direct role in fixing a client’s problems, service technicians need excellent technical and system expertise