Customer Success Associate

Job Description:

• Conducting research to identify potential customers or clients for the company's services.
• Generating leads through various methods, such as cold calling, email marketing, and social media outreach.
• Building and maintaining relationships with customers to ensure their satisfaction with the company's services.
• Responding to customer inquiries and concerns in a timely and professional manner.
• Collaborating with other departments, such as operations, and logistics, to ensure that customer needs are met.
• Identifying opportunities to improve the customer experience and making recommendations for process improvements.
• Maintaining accurate and detailed records of customer interactions and feedback.
• Developing and implementing customer retention strategies to ensure that customers continue to use the company's services.
• Developing and maintaining a database of potential customers and tracking the progress of each lead.
• Monitoring customer satisfaction levels and taking action to address any issues or concerns.
• Collaborating with sales teams to identify opportunities for upselling or cross-selling additional services to customers.

Requirements-

• Any graduation
• Should be proficient in basic computer skills, such as data entry and the use of customer relationship management (CRM) software.
• A minimum of 1 year is a must.