Jr. Executive – PR & Marketing - Reputed FMCG MNC Company - Delhi (Okhla Phase 3)

Job Description:

We are having an urgent opening for the position of Jr. Executive PR & Marketing  for a reputed FMCG MNC Company  at the  Delhi (Okhla Phase 3) location.

Key Responsibilities :

• Be responsible for all the customer care calls/ mails.
• Coordinate with Centers or departments for customer queries/ complaints.
• Manage and facilitate social media communities by responding to social media posts and developing discussions.
• Analyze and reports the customer service data on timely basis.
• Responsible for implementation of all PR activities including on-ground events or media interviews.
• Updating information on the organization’s website in coordination with digital agency.
• Maintaining social media accounts with creative ideas in liaison with digital agency.
• Proper handling of customer care calls and customer complaints in coordination with different departments.
• Occasional visits with home delivery customers to support sales team.
• To contact groups, schools or institutes and invite them to our factory.
• Responding to customer care calls.
• Managing our website, social media by getting support from digital agency.
• Handling customer claims and complaints.
• Support Marketing and Sales team.
• To invite factory visitors.
• Sometime liaison with media or journalists.

Qualification: University Graduation (Mass communication background)

Work experience:  up to 1 year

Candidates Profile :

• Excellent Communication and presentation skills in English, comfortable as a Public Speaker.
• Ability to build strong relationships with key people or organizations.
• Good patience
• Good knowledge of SNS.
• Candidate with pleasant personality, good communication skills, comfortable to work in team, punctual and polite. Female candidates are more preferable.