Customer Relationship Management

Job Description:

Key skills:
Excellent written and spoken English
Multitasking and preparedness for functioning in high pressure environment
Good basic technical knowledge with eagerness to learn

Brief Job Description:
1. Main Responsibility will be to Build Relationships with key employees among customers and
handle customer Inspections at factory.
2. The scope shall include but shall not be limited to preparation of monthly Inspection plan in
coordination with the Sales team and factory team, coordinating with factory / planning
team for readiness of material for Inspection in line with the plan, coordinating with regional
Sales team for nomination of Inspector, coordination with Inspector for his visit,
coordination with Admin for arranging transportation / stay as per the scope, coordination
with testing team for Inspection, completion of Inspection and taking dispatch clearance
after submission of required documents.
3. The role will also require thorough understanding of the basic technical parameters and
coordination with Quality for review of customer approved QAP and closure of any
comments on the QAP by coordinating with Quality team and regional Sales team.
4. Managing Customer visits / factory audits by customers by coordinating with factory team
and regional sales team as and when required.
5. Create system to capture Clients' requirements
6. Ensure timely response to Clients' queries
7. Collaborate with internal teams (e.g. sales, engineers, senior management) to address
customers’ needs
8. CRM implementation
9. Timely launch of Customer satisfaction survey
10. Timely submission of MIS