Customer Care Executive
Job Description:
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.
Responsibilities:
- Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery.
Key Skills :
Company Profile
The company is the second-largest Multi-Service Operator (MSO) in India engaged in cable TV distribution and high-speed --- service distribution reaching an estimated 10 million households in over 800+ cities across 15 states in India with presence in Gujarat, West Bengal, Maharashtra, Goa, Rajasthan, Assam, Jharkhand, Bihar, Andhra Pradesh, Tamil Nadu, Tripura, Odisha, and Telangana.
The company is the largest Multi-Service Operator (MSO) in Gujarat and is the second-largest player in the cable market of West Bengal. The company also has a significant presence in all other markets.
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.