Desktop Engineer

Job Description:

Position:        Desktop Engineer

Location:        Piplod - Surat

Experience:     2 - 4 Years 

Industries:      Chemical

 Responsibilities:

• End-end responsibility to resolve end user’s tickets related to hardware & software. Complete end user computing support.
• As a Support Analyst, candidate will be responsible for assisting end users on applications problems, system administration issues, or network concerns
• Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
• Identify and escalate tickets requiring urgent attention and action
• Log all contacts and document all the activities and results accurately and completely within the incident management tool
• Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
• SLA Adherence
• To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles

 Required Skills

• Logical thinking.
• Organizing.
• Good in communication
• Problem - solving

Required Qualification: - Any Graduation

Salary:- Upto 4.50 LPA

If you are interested for this opening please send updated resume on same mail with following details.

Total No. of Years Experience :-

Current CTC :-

Expected CTC :-

Notice Period :-