Desktop Engineer

Desktop Engineer

1 Nos.
65098
Full Time
2.0 Year(s) To 4.0 Year(s)
3.50 LPA TO 4.50 LPA
IT Infrastructure & IT Security / Support
Chemicals/PetroChemical
Job Description:

 

Position:        Desktop Engineer

Location:        Piplod - Surat

Experience:     2 - 4 Years 

Industries:      Chemical

 

 Responsibilities:

  • End-end responsibility to resolve end user’s tickets related to hardware & software. Complete end user computing support.
  • As a Support Analyst, candidate will be responsible for assisting end users on applications problems, system administration issues, or network concerns
  • Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
  • Identify and escalate tickets requiring urgent attention and action
  • Log all contacts and document all the activities and results accurately and completely within the incident management tool
  • Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
  • SLA Adherence
  • To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles

 Required Skills

  • Logical thinking.
  • Organizing.
  • Good in communication
  • Problem - solving

 

Required Qualification: - Any Graduation

Salary:- Upto 4.50 LPA

If you are interested for this opening please send updated resume on same mail with following details.

 

Total No. of Years Experience :-

Current CTC :-

Expected CTC :-

Notice Period :-

 

Company Profile

It is a leading chemical manufacturing company.

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  • Interested candidates are requested to apply for this job.
  • Recruiters will evaluate your candidature and will get in touch with you.

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