Customer Care & Collection officer(Hybrid)- Andheri
Job Description:
We have an opening for the position of Customer Care and Collection Officer (Hybrid) for a reputed company at the Andheri location.
Job Description:
- Coordinate with Branches for receivables list for calling
- Devise payment schedule plans as per the pending payments
- Establish initial communication with the customers for collections through mails / phone calls
- Negotiating or finalizing resolution deals
- Ensuring issuance of receipts on receiving the outstanding payments
- Maintaining data of all the transactions with respect to payment collection & outstanding in the system
- Prepare and present reports on collection activities and progress
- Coordination with the customers for loan processing and documentation
Skills Required:
- Effective communication skills
- Experience in working at an advanced level MS-Excel
- Strong Organizational and time management skills
- Must be self-managed, responsive, & dedicated to customer support.
- Ability to work in a collaborative manner
- Proactive & techno-savvy
- Preferred experience in Customer care for collections for Credit card/ loans recovery
Key Skills :
Company Profile
Founded in 2011, this social healthcare venture pioneered the concept of medical loans in India, offering financing for surgeries, treatments, and healthcare expenses, even to those outside the formal banking system. Using innovative risk assessment tools, it provides quick, accessible funding with direct repayment, giving patients the freedom to choose any hospital or clinic. Operating across 14 states, 84 cities, and 648 locations, it partners with leading healthcare organizations to facilitate treatments. Recognized globally for its innovation, affordability, reliability, and social impact, it has become a trusted name in the medical --- sector, helping thousands access quality care without financial barriers.
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