IT Administrator (Computer Support Technician - Remote )

Job Description:

• Provide timely IT helpdesk support to internal users via phone and ticketing system in an enterprise Windows environment, including desktop support, VPN and network connectivity support,and Microsoft 365 Suite support.
• Perform remote software installation to facilitate deployment of new/reimaged PCs.
• Secure, monitor, and manage company-issued mobile devices.
• Review potentially malicious/spam emails and advise on their legitimacy; block senders of malicious/spam emails.

Skills :

• Experience in providing remote computer support strongly preferred.
• High level of proficiency with Windows 10/11.
• High level of proficiency with Microsoft 365 Suite.
• High level of proficiency in analyzing potentially malicious/spam emails.
• Proficiency with VPN software.
• Proficiency with basic network troubleshooting.
• Proficiency with mobile device management software.
• A customer-oriented attitude, with a strong focus on delivering prompt and courteous service.
• Ability to explain technical issues and solutions to users who do not have a technical background.
• An analytical mindset with a knack for troubleshooting and puzzle-solving.
• Ability to follow written and verbal directions, especially standard work instructions (SWI).