Appraisal Support Specialist ( US Mortgage )

Job Description:

• Systematically review specific queues and action orders that fall into certain situational categories.
• Notify clients and appraiser partners of new/pending requests, updates or changes to the order as indicated by any of the three major parties:  the appraiser or the client.
• Monitor the messages queue and liaise between the appraiser and client.
• Manage orders in accordance, Industry, Appraiser and Client specific requirements.
• Remain up to date best practices as well as client/appraiser specific sensitivities/requirements.
• Promote a social environment whereby questions are asked when uncertainties surface.
• Maintain quality that is in line with designated KPI targets (relates to both quality & speed).
• Log and Track performance to allow for quality and performance evaluations.
• Perform other duties as required by the Senior Manager or the Manager of Virtual Inspections.2

General Requirements:

• Fluency in English and excellent written and verbal communication skills. (Required)
• Proficient in Microsoft Office Suite or related software. (Required)
• Excellent organizational skills and attention to detail. (Required)
• Understanding of SaaS operating models and order management practices. (Required)
• Related experience relevant to Residential Mortgage lending operations. (Preferred)
• Meticulous attention to detail for identifying errors and omissions. (Required)
• Ability to work either day or night shift in office. (Required)

Who you are:

• Passionate individual who truly wishes to make a positive impact within a rapidly growing organization.
• A deep need to understand the why and not just the how.
• Inquisitive by nature, always asking questions to learn about the industry, process and product.
• Able to work independently and with little supervision.
• Always willing to roll up your sleeves and do the jobs that no one else wants to do.
• Analytical mindset with a thirst for solving unique and challenging problems.