DISPATCHERS (MEDICAL) - DHAMTARI,

Job Description:

Emergency Medical Dispatcher skills and qualifications

A successful Emergency Medical Dispatcher will possess multiple skills and qualifications that enable them to perform their job duties with ease. These skills and qualifications include:

• Ability to handle the phone system in order to answer calls quickly
• Strong communication skills
• In-depth knowledge of medical terms and their communication
• Ability to maintain composure during stressful situations
• Advanced medical knowledge to help callers handle emergency situations while the ambulance is in transit
• Ability to read maps and knowledge of local geography
• Experience in the health sector either paid or voluntary
• Current first aid qualification

Emergency Medical Dispatcher experience requirements

In order to work as an Emergency Medical Dispatcher, candidates must have work experience as an Emergency Call Handler. The role of Emergency Call Handler is similar to that of the Emergency Medical Dispatcher in that the Emergency Call Handler answers 999 calls and records the information provided by the caller. However, the Emergency Medical Handler then passes the information to the Emergency Medical Dispatcher who makes the final decision on what type of emergency response is needed for the caller.

Experience in a call centre or other customer support or healthcare role is a plus.