Executive/Sr. Executive -Email Travel Process (International BPO)

Job Description:

As discussed, please review the below JD and attached consent letter and response to this email with your acknowledge and consent for us to process your profile forward with Exl Services.

Job Description

Basic Function

Responsible for booking/cancelling and amending air, car, hotel, limo, ferry and any other travel related customer query received via emails or phones

 Qualifying criteria

• Resources with Travel process experience who quality as B1-5 & above on CEF assessment can be showcased to the Operations Team

• Candidate shall have an expenience of at least 2 year in travel industry.

Education requirement

• Graduation

 Work experience requirement

• Good fare/travel knowledge along with GDS expenience | Sabre, Gotles preferablet it candidate has travel background

• GDS as well as travel booking on GDS experience preterred

• Flexible with rotational shift timings

• Good communication skills

List of questions

- Capital of Country

- Type of Journey's

- Understanding of IATA & IATA Areas

- Routing Scenario (Eg: Give any 3-4 airports and ask candidate to prepare a logical route)

- Airlines Hubs, Major Airlines

- Difference between Stop-over & Connection

- Difference between Direct & Indirect Flight

- Difference between Re-issuance & Re-validation

- Difference between OSI & SSR Remarks

- GDS Commands like:

• How to pull availability between specific city pair

• Price an itinerary

• Fare rules

Re-issuance: WFRF entry + Steps one follow to check

Kindly also share your updated Resume and PAN Number for us to upload your resume on the Exl Portal.

Note – To avoid duplicity and rejections please don't share your CV with other consultants or directly with Exl.

Job Location-Gurgaon

Cab Both Side

Working Days -5 Days

Desired Profile / Criteria / Skills :