Customer Care Manager
Job Description:
Ensure customer delight at all level to improve CSI result.
2. Monitor Pickup & drop activity on daily basis.
3. Monitor daily calling and appointment taken, appointment turnup and individual CRE performance.
4. Monitor PSF complaint and counter measures to avoid dissatisfaction.
5. Home visit to critical customer. Conduct customer meet as per HMIL standard.
6. All gold customers to be personally attended for one to one meet.
7. Audit call quality for PSF, appointment and submit the real report to senior management.
8. Motivate, encourage new ideas from staff which need to increase to business.
9. DSI collection form on daily basis and improve quality and quantity of DSI form.
10. Monitor open complaint status and ensure proper timing closure of all complaints. Monitor goodwill claim and good will support via mail.
Key Skills :
Company Profile
We entered the Indian --- industry at a revolutionary time that was spearheaded by Maruti, especially after the launch of the iconic Maruti 800 in 1983. We grew with it and were able to expand and open new facilities.
In keeping with the times and ever---evolving --- industry, the infrastructure at the sprawling 44,000 square feet --- Nashik facility is state ---of---the---art, to facilitate excellence in the 3s --- Sales, --------- and Spares. Encouraged by the overwhelming response of our customers, we were able to quickly expand our reach to Nagpur in 1993, Dhule in 2004 and Nandurbar in 2009. With our strong presence in the state of Maharashtra with overall 13 Arena Showrooms (including 2 E---outlets and 7 R---Outlets), 4 --------- Showrooms, 4 Commercial Showrooms, 3 True Value Outlets, 13 Workshops, we are future ready to create new benchmarks in customer delight.
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- Interested candidates are requested to apply for this job.
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