Service & Technical Support Engineer, Ahmedabad

Job Description:

Who are we?

A global leader in innovative polymer-based solutions for key industries and critical infrastructure. We are one of two Business Areas within the company Group, with a total of about 6,200 employees around the world.

We are committed to advancing operational performance in marine, port and built infrastructure, empowering our clients to succeed at the highest level.

About the Job

As a key member of staff within the Field Services Delivery and Support department, your role is to install, maintain, repair and service our range of electronic hardware / software-based control and safety systems at our customer sites globally.

This is a vital customer-facing hands-on engineering role which may be undertaken in shipyards, Onboard ships, offshore installations, or terminal installations anywhere in the world.

• On-site installation, commissioning, repair, modification and troubleshooting of all products.
• Internal support to other departments including Systems engineering and the Design departments.
• Routine Maintenance tasks e.g., Site Surveys, Technical Audits, System Health Checks, Spares Management, Obsolescence Reporting, System and software upgrades.
• Helping customers to fault-find and rectify problems via telephone, remote access, email etc. And where required, to respond to the customer’s site to carry out emergency repairs. This will include ‘out-of-hours’ work.
• Completion of pre-mobilization documentation; detailed Technical Customer Service Reports and other project documentation.
• In-house testing off products
• Customer technical liaison including conducting, System tests and Site tests before acceptance.
• Responsible for Customer Factory Acceptance test and Site Acceptance tests.
• Training of customer technical representatives including managers, superintendents, maintenance engineers and operators. Training of new staff members as well as staff members who may visit the UK office from regional offices.
• Assist, when vital, in the development or upgrading of internal service/department procedures and documentation.
• Organisation of logistics and project preparation for Customer visits.
• Maintain and update Customer project files to a high standard after Customer visit.
• Discuss and recommend technical solutions with Customer and Project Manager.
• Accurate updating of the install data base.

About the Ideal Candidate

• Must have one of the following as minimum, B.Sc./B.Eng in Electronic Engineering or equivalent proficiency.
• Internal training will be provided on our products and systems
• Previous experience in electronic engineering, preferably of service and commissioning engineering experience, ideally in the marine industry or Oil & Gas sector, but will consider candidates from utilities and similar heavy industry Sectors
• At least some proven site-based experience in electronic/electrical/software (SCADA, PLC or DCS) control and/or safety systems maintenance, fault finding, repair, modification (including wiring and fitting/assembly), testing and commissioning.
• Understanding of basics in analogue/digital design, power supplies and distribution annunciators, Networks/comms etc. and/or PLC/DCS software programming capabilities.
• Capability to analyse and follow schematics and technical drawings in fault-finding to component level.
• Good written and verbal communication skills (English) and able to liaise with customers in territories, worldwide.
• Be able to lift/carry approx. 30 kg of equipment – reasonable adjustments can be made.
• Strong Customer-Facing Skills, Provide excellent Customer support directly via email/remote access/telephone.
• Commercial awareness of project costs, time management and the associated control thereof.
• It is required that the individual in this role will independently handle their tasks in accordance with the programme and quality requirements, ensuring that quality & health safety procedures are always adhered to.
• A current driving licence and current Passport. A DBS check may be required for this role to ensure there are no travel restrictions linked to visa applications.

Application Process

We are an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

“Don’t delay! We’re hiring as quickly as possible”